If they mean no-shows, then so be it. We also ensure all reviews are published without moderation. Ed Sheeran: 8:15 10:30pm, New South Wales / Australian Capital Territory, Read the Terms & Conditions for this event. How insensitive is that. Sell tickets directly from your Ticketek Account. It goes against our guidelines to offer incentives for reviews. Breakdown A copy of the call out note froma nationalbreakdown recovery service. Ticketek Marketplace (marketplace.ticketek.com.au). What will a Marketplace ticket look like? A refundable ticket from Ticketek is just another Scam (Mostly) to get more of your money. As it got closer to Christmas I started to worry, as they were to be presents. The total for the three tickets was made in two purchases of $135.20 and $70.40, 195.60 in total. Refunds & Exchanges Follow New articles New articles and comments. Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. What to do?? I can not believe in this day and age HOW BAD this company is. Ticketek Rewards - Redeem gift vouchers when you answer surveys See deal $89.90 Onwards Buy Ed Sheeran tickets starting at $89.90 Ticketek website will open in a new tab See deal $123.35 Onwards Buy Snoop Dogg tickets starting at $123.35 Ticketek website will open in a new tab See deal 30% Discount I am 77 years old and tried for 2 hours to buy some tickets to Mary Poppins for grandchildren. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, terrorism, civil commotion; strikes and industrial action; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; naturalization, visa, in-vitro fertilisation, or other appointments; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. How did this happen? I would and do prefer not to use their services. A doctor cannot be You or a member of Your family. Proof that the passport has been reported to and cancelled by your Government Agency. Superstar Ed Sheeran is set to return to Australia and New Zealand in February/March 2023 for a massive run of stadium shows as part of his + - = x Tour (pronounced "The Mathematics Tour"). The call centre shut the phone to the customer's face.. What gives? I recognise the terms of service were available, but nobody reads those. Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. I reported the scam to my credit card provider! Where the examination is being provided by a commercial business (not by an educational board). actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, civil commotion; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-K4QMLG" height="0" width="0" style="display:none;visibility:hidden"> </iframe> What should I do? They stole my money too. Frontier Touring, Special Guests: Maisie Peters and Budjerah. Where documents can be replaced in advance of theBookingor on the day. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. A copy of the letter requiring Jury Service. I want an refund, yet there is no way I can get it. Please note that tickets for Melbourne and Adelaide concerts are still locked and fans will be notified when these tickets are released. Times are approx. Conditions that are unpredictable and the event is more than two months in the future. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). Surely there is an industry ombudsman or regulator we can all lodge complaints too.Dodgy!! I replied and asked for a direct line or email address to speak to management/no reply since. chevron_left, Availability & type of seating will vary & is set by the venue. I've purchased a ticket and my event is tonight! A police report or crime number to confirm the theft(Self-declaration not accepted). Therefore, it's impossible to speak to an actual person. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. A more suspicious person would say that they know this as it seems they have done it to others on the product review website. I'd be interested whether this is something the ACCC would be interested in. They rapidly charged my credit card, then didn't provide the tickets. Honestly you have the same level of risk buying the tickets last minute from a random on gumtree. Thanks a million Sandie for your wonderful help & tickets are now sorted enabling us to still attend the concert. She made time to help & sort out the transfer of tickets to this area. A copy of the travel warning from the Government Agency. Safe, Fast and Verified On-top of that you cant call anyone to purchase ticketsTerrible. Stick to Ticketmaster. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where You are worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. Any change to your work schedule (other than the specific situations listed under Work Relocation or Emergency Services Recall sections of these terms). Emergency Services Police, Fire and Rescue Service or other Emergency Services. are the business owner or registered Director, or a member of. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Once got a response to an email because I didnt purchase the ticket wont gi. Forcing people to own smart phones is not giving people choice and freedom. Like. They will do anything to hide from you. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. Safe, Fast and Verified {"serverDuration": 19, "requestCorrelationId": "88cfe3fd1dbb642d"}. means an unforeseen circumstance completely outside. Safe, Fast and Verified Companies can ask for reviews via automatic invitations. How totally useless. No contact, no reply, nothing.You have stolen money from thousands of people who need it. Wouldn't refund me for an event I bought tickets for in 2019 that has been cancelled and rescheduled like 6 times because of COVID. Find out how we combat fake reviews. Immediate household persons living together at the same permanent address. I tried to buy tickets to Jim Jeffries, afterpay processed the payment, but the tickets from ticketek didn't. But the thing is, they didn't. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. Poor service really. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. It's criminal and needs serious investigation. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. If Your Booking is cancelled or postponed by the provider, You should contact Our Customer Service team directly; see Your Booking confirmation or our website for contact details. Simply do not try to contact them in any way shape or form.Worst customer service. I tried calling, emailing before the show, had I had a response we would have made the show. Hello fresh has an offer on Ticketek, which is a scam dont click it .They get your card details and charge you for food boxes u didnt order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neals for dishes you cant even eat cuz your allergies.Why is Ticketek promoting hello fresh I got scammed, Im sure anyone else who went for the offer did too . Their contact phone number is a recorded message repeating the same excuse that redirects you to the website. is cancelled or postponed by the provider. A police report confirming details of the theft. A copy of a notice from the examination body, school, college, university confirming the change of date. They agreed I shoudl get a refund, then asked for my account details for the refund. To resell an Ticketek ticket, simply login to your account and select which tickets you wish to list for sale. Ltd. All Rights Reserved. Just upload its fucking DEATH CERTIFICATE. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). Sell tickets directly from your Ticketek Account. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience.Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. means cancellation or significant delay of flight(s) which. I will NEVER buy tickets from this company again! Any translation of this document from English is for assistance and information only. Unfortunately I cancelled the credit card I used so AMEX isn't wanting to help either :(, New comments cannot be posted and votes cannot be cast. Requesting a Refund. I got tickets to a concert from ticketek that got cancelled of covid. Attendance at business meetings and business travel. If there was a Zero Id use thatDO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or mediaAppalling and illegal to not meet their 10d refund policy. You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. We use dedicated people and clever technology to safeguard our platform. I wonder who are these people to get this strong approval from the government to make all the entertaintment ticket sales and grab millions.. Don't EVER buy for a friend, NIGHTMARE. Ive been trying to call them about some issues I had with the ticketing and I cant get through to a customer service representative on the phone, and then I see this has happened to so many people, how can they get away with this? Their phone doesnt answerThey have not responded to emailsThey have not responded to multiple email forms. Their garbage outline needs us to be examined physically to be considered for refund, in the midst of a pandemic. Your business model is pathetic and now you have lost thousands of customers.I will never recommend Ticketek I will never use your service ever again.. Clunky unhelpful booking site for Mary Poppins Melbourne. Our integration means you can list tickets for resale directly from your Ticketek account. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. (Receipt required for Doctors note refund up to 50 or equivalent). means cancellation or significant delay of flight(s) which, Breakdown A copy of the call out note from, means weather where a Government Agency has issued warnings not to travel which entirely prevents. Press J to jump to the feed. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. )~F}WBxv(u4}rg!#xhSOz#<8;oyff%>guhVog{>7:;ylvfx1;'@!FRp}/|E8#L{]V",DL R+g(/*g5+Ux%% VDx&GFGh"F^|DFEG5oP_D-,/N).n}*: kU)uzUAU!a9)sJw\86'J)sKm~s}3O1/s^Jy]2'|_;nda)J4_,xb ULpL1?ybY(Y>0elaua^,p"@SYh)m. Everybody else looks like a paedo. means the unforeseen change of the date of an examination that. Like I legitimately want to spend time with a sick relative and they want me to upload a doctors note proving she has cancer? Allow me to pay for tickets and eventually send mobile tickets that can't be accessed. My mate's dad got covid (positive RAT) and so him and his household opted not to come up to Brisbane that weekend. They rapidly charged my credit card, then didn't provide the tickets. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. The customer service was super helpful and I got the ticket value back and it sold super quickly. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. What happens to my money when I buy a ticket? To apply for a Refund simply click on the link in your booking confirmation email, or click here. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. the company or organisation that is responsible for the running of the booking, Where you cannot provide evidence that the person affected is within the. Download the Ticketek App & add your ticket to your wallet now. Are Refundable tickets available through Ticketek Marketplace? General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. I always find it crazy that this large organisation with a mainstream brand name is so consistently dodgy. IfYoudid not make reasonable alternative arrangements to AttendtheBooking. Abhorrently bad process for handling refunds and rescheduling due to illness. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. Fully understand why they lock the tickets but for heavens sake 8 days out and still locked, try to contact someone to find where is the darm code to be found to unlock? We/Us/Our We are the Booking agent with whom You made the Booking. Is it cheaper to book online or through a travel agent? Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. Why even have the option of refundable tickets for an extra charge if I cant refund them? No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. Hopeless website. If you've forgotten your account details, never fear we also . Their website kept jumping us to different sections than the chosen one, then missed the mistake and paid.Tried to contact to rectify but no news.1 month later someone contacted us via FB saying all other tickets were sold out.Cheers Ticketeck for only taking 1 month to get back to me! Armed Forces Naval Service, Marines, Army or Air Force. A doctor cannot be You or a member of Your family. Would I ever get the tickets! Cutting-edge production the likes of which have never been seen before in Australia or New Zealand will see Ed perform in the round surrounded by fans, to some of the largest venue attendances ever. No worries, as your cousins for a DOCTORS NOTE STATING THEY HAVE CANCER AND YOU WANT TO SPEND TIME WITH THE FAMILY. Why does Ticketek Marketplace charge fees? It will be Ed's first tour down under since his record breaking 2018 Divide Tour, which saw Ed smash the record of the highest selling tour in history, with a phenomenal 1,006,387 tickets sold across Australia and New Zealand alone. Sell tickets directly from your Ticketek Account. We may consider other Emergency Circumstances at our discretion. Tixel is a safe ticket marketplace to trade tickets from Ticketek. Please comply with any stated ticket limit for this event. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. means a physical or mental health condition thatYouwere aware of at the timeYoumade theBookingthat would not normally preventYou from Attending the Booking. Sell tickets directly from your Ticketek Account. Presented by: We missed the show! DO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or media Appalling and illegal to not meet their 10d refund policy Date of experience: October 06, 2022 Useful1 Share Advertisement LO LouShaBow 1 review AU is cancelled, postponed or cannot be fulfilled by the. . If there is a financial failure of any Transport provider. Definitely, Trustpilot should bring a starless option, these scammers even don't deserve 1 star! Illness / Injury (including Covid-19) Pre-existing Medical Condition Pregnancy Complication 2023 ProductReview.com.au Pty. ?DO NOT BUY TICKETS FROM TICKETEK! A copy of the letter requiring Jury Service. I know this should be normal good service, not worth commenting on, but I was so relieved and wanted to balance out some of the other comments. Ticket Refund Policy means the Cricket Australia Refund Policy for the relevant Match (as amended or updated by Cricket Australia from time to time, a copy is available at . The best person in the world. Any temporary relocation for work must be for a period of at least 3 months. The provided refund link for refunds by Ticketek was broken and didn't lead to any refund service. .As i still had a ticket i was refused a refund ,how many people did this happen to,they are making extra money from covid . Any evidence requested by our Customer Experience Team to verify the emergency circumstances. Ticketek takes the issue of scalping seriously. Years ago I did a few days temping at Tiketek. Safe, Fast and Verified , please contact the Customer Service team directly for further advice about your Refund. Why should I buy from Ticketek Marketplace? There is not one good review about this dodgy company. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. How they don't answer their emails again and fair trading have finished as they have "agreed to refund me". Just fake a doctors note, cant imagine they review them too carefully. The Ticketek phone line disconnects so cannot speak to someone directly to solve issue. confirmation or our website for contact details. Are Refundable tickets available through Ticketek Marketplace? NEVER NEVER again. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Well after visiting a Melbourne Ticketek office & calling the phone number twice for a lengthy time, I finally got a lady by the name of Sandie who was really helpful in that I needed to change my concert tickets over to wheelchair companion tickets due to having an operation on my foot only last month & now not able to weight bare for any length of time on this foot. (Receipt required for Doctors note refund up to $100 or equivalent). It makes you sign up, there are poor instructions, it is not user friendly,it timed me out when I had selected and paid for the tickets. What is the Ticketek Marketplace Terms and Conditions for? Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. The following words or phrases have the meaning shown below wherever they appear in bold in this document. This is such scummy conduct. I have now been trying for a refund for 6 months. A copy of the notice of failure or disruption of the public transport. Tickets were fully refundable so asked for refund as we couldnt see the match on 15th due to quarantine. A copy of a notice from the examination body, school, college, or university confirming the change of date. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. Create an account to follow your favorite communities and start taking part in conversations. Dates were also messed up so I had to fix that and then in the end I got my dr to write the most comprehensive med cert yet and unfortunately it mentioned that my initial appointment with them due to covid policies was a telehealth consult. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. I had the same experience as OP, had bought tickets to the NRL and specifically got refundable ones. I booked tickets for Phantom of the Opera, it was cancelled due to COVID then rescheduled to which I never received an email confirming the date and time of our show and nothing was showing in my ticketek account. 2 tertiary educated people wasted 1 hour each of their lives without successful purchase of any tickets. Fans should only purchase tickets from the official ticketing agencies listed at edsheeran.com or frontiertouring.com/edsheeran. What can I do if my tickets are lost, damaged or stolen? All Theatres and productions and sporting events should seek alternative partners. Why is this company even allowed to operate?????? I got tickets to a concert from ticketek that got cancelled of covid. No response to multiple follow ups, and upon trying to call them on 132 849 it's just a voice recording that doesnt go anywhere. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amo Any temporary relocation for work must be for a period of at least 3 months. Where You are the business owner or registered Director, or a member of Your family is. Might be worth looking into? Through Fair Trading they claimed they refunded the money to an account that was closed the year before. The only reason people buy tickets from Ticketek is they have no other choice. We may consider other Emergency Circumstances at our discretion. We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) I went through other issue option and submitted claim to have tickets moved to later date(mary Poppins). Ticketek wastes YOUR TIME like it doesn't matter. Are there any age restrictions enforced on my event? Considering just forging one at this point but Im just baffled why I paid extra for refundable tickets when changed me mind isnt even an option. For a detailed FAQ on these measures visit edsheeran.com or frontiertouring.com/edsheeran. Where you cannot provide evidence that the person affected is within the Group due to Attend the Booking. Press question mark to learn the rest of the keyboard shortcuts. Where a Ticket is offered for sale, sold or Any reason for refund must not be foreseeable at the time. So sorry. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. This is not an insurance policy. Seven tries before I finally got my second choice of seats. For a detailed FAQ on these measures click here, Read the Terms & Conditions for this event. I promptly contacted customer support and requested refunds as the online refund options were not functional.Ticketek have not responded other than automated emails saying; "Thank you for your email we will reply as quickly as we can" on Jul 16, 2022 and later. Anyone can write a Trustpilot review. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed.Website doesn't work. Any vehicleYouplan to use during theBooking. After seat selection there is no obvious button to press to advance the the payment stage - the 'shopping trolley' disappears. I received an error message after purchasing tickets. Why are there multiple listings for the same event at different prices? You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. There is no phone number, only an email which does not get answered. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where Youare worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. What the hell is that? I find the app difficult to navigate. Buy guaranteed tickets for sold out events at a fair price. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. Not that they are necessarily wrong, but people often don't comment when things go routinely right. Voluntary relocation or where you are changing employer for a new role. Any vehicle You plan to use during the Booking. Why is the price displayed on my ticket different to what I paid? I couldn't return to where I was, no progress, the booking system repeated itself, etc. Ticketek Australia you're a pathetic poor excuse for a company. Attendance at business meetings and business travel. means weather where a Government Agency has issued warnings not to travel which mean. Their customer service to follow up and right the problems is poor. The office was just as bad as the ticket fees would have you believe. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: Definitions After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. I have repeatedly submitted requests for a refund (including relevant evidentiary documentation) but just receive an outdated automated response citing covid as the reason for slow processing. I will never purchase anything with you again. Basically, because they're the only game in town, and they can do whatever they fucking like. So I bought tickets to a few events recently (yeah yeah yeahs, sigur ros) and paid the extra $15 for refundable tickets because, and now this might sound crazy, I wanted the option of being able to refund them. Suncorp Stadium We discuss whether its cheaper to book your trip yourself or through a travel agent, and go through some money-saving tips for during the planning stage. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. For many, international travel is back on the cards. Please also read the General Conditions of Refund. Automatic Refunds An incident number or report from the Police or relevant traffic authority. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. I am trying to buy tickets but it says unable to lock the ticket. Voluntary relocation or where you are changing employer for a new role. I've bumped the ticket by responding as recently as January 2023. Now I would have to take it to NCAT to remediation to get a refund, which likely costs the same as the tickets
Expressive Arts Coach Training,
Professor Nutz Peanut Butter Lawsuit,
Civil Rights Leaders In Washington State,
Articles T
