Phone number was not in service, and apparently out of business. I am on my 8th phone call (each with a huge wait) with a rep to replace , Talk with other EGO owners, find answers, and share your tips. The EGO LM2142SP measures 61.61 x 22.92 x 46.46 inches and has a total weight of approximately 89.8 lbs. They say you have a warranty then give you the run around two supervisors at that! EGO acknowledged the warranttee for me, and referrred/authorized me to a repair place by email. $560 down the drain when you buy the 650 ego blower stay far away from any product from EGO. I finally found one HD the next county over that is one and said theyd evaluate it, but they need to ship it to Phoenix to do so. My house came with a washer and dryer that were out of warranty; I expect to be able to get parts and service them for years to come, and I have. EGO .Header Navigation. 2105 Forest Ave. San Jose, CA 95128 (408) 947-2509. Home. EGO Power Plus 21-inch Mower Repair MI-Tinker 706 subscribers 50K views 2 years ago First I want to say I absolutely LOVE this EGO 56V Cordless Self-Propelled Mower Model LM2100SP. 801-827-0500 Customer Support Call Us For all customer service requests, please call: 1-855-EGO-5656 (1-855-346-5656). I tried another battery, still a no-go. Find Local Service Center Find Local Service Center My experience with there batteries, is to say the least very poor the main mower battery which came with the machine (and its not a big lawn) does not last the distance even when it says its full charged. Or give a traveler a detailed view of an unfamiliar train station. The CS1804 chainsaw is top rated and worked well - when it worked. JavaScript seems to be disabled in your browser. The plastic chain guard with tensioner has a plastic peg to anchor it in place, that broke in the first 2 weeks. 650 blower lasted less than a year their customer service is worthless. 903-681-7332 We see that youre on the North America site but appear to be outside the U.S. and Canada. I've been happy with my EGO products but I would discourage anyone looking to buy EGO products. There is no way to get a timeline of any kind. These issues have been occurring since the start of ego and I have yet to see improvement. I have called 8 times and every time I am told it will go out the next week. (717) 569-3359 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. I should have realized then, this was not going to go as planned. Don't wait any longer. Almost every ego that goes out the door comes back for a failure. I'm all for going green and such but a gas mower has never let me down. Google Maps is a web mapping service developed by Google. I got the multitool four years ago (Combi strimmer, hedge trimmer, pole chainsaw) and added the long blade hedge trimmer and chainsaw a year later. My first use of my Christmas present an EGO 4 piece Combo Kit which was more powerful than my old fuel Taylon. Attention GMAIL users. PS I tried to log into my account. (800) 323-9355 Access the headquarters listing for Chervon, Kelly Hammink, Customer Service Specialist. The Home Depot Service Center Alabama Birmingham Huntsville Mobile Montgomery The Home Depot Service Center Alaska Anchorage Fairbanks Juneau Ketchikan Kodiak The Home Depot Service Center Arizona Flagstaff Phoenix Tucson Yuma Service Centers Find Local Service Center Find Local Service Center. We dropped it off around the 28th of December 2022. Our Business directory offers quality and professionally edited company listings, which are organized in the most relevant categories that enable customers to easily, locate businesses and businesses to easily find customers. Give Praise Love your EGO tool or a specific feature? I then try to open a new account to log init won't let me as I already have an account associated with my e-mail. Might be half decent compared to a Black & Decker plug in electric with a single string head, but for trimming all day Im gonna stick to our heavy, noisy gas trimmers. Terrain. 800-366-3011 Contact a location near you for products or services. Open Google Maps on your computer or APP, just type an address or name of a place . Although i will say i have a battery powered blower and trimmer which i love because i dont use them often. I've had to replace two batteries though (both under warranty) so I wouldn't say they're a perfect company by any means. Improve your operations by interacting with drivers in real time. Departments Accessories LM2130 Ego Power+ 21 Inch Select Cut Lawn Mower , See Also: Accessories Preview / Show details, I have reached out repeatedly to their customer service number (1-855-346-5656) but have not received a call back from customer service. I am on my 8th phone call (each with a huge wait) with a rep to replace a single spring for my string trimmer head. Give Praise. Mower has an issue. I'm not a professional user but they get a heavy workout every couple of months) - chainsaw has gone through thousands of logs, strimmer has done acres of grass and light brush. Self-Propelled 2-Stage Snow Blower With Peak Power. All still working fine, more than enough power, never had any issues with maintenance. It worked great for about a year, but now it won't start up, displaying the "overload" yellow LED. Arrived and the service tech said they don't work on any electric mowers (even the one brand they sell). 1. site will provide the address of a USDA Service Center and other Agency offices serving your area along with Looking for more information? EGO sent me to a warranty repair facility in Orlando (1 hour from my home). (800) 411-0150 1-800-364-7938 They will simply refer you to the manufacturer for technical support or to a local service center, like taking your car to the dealer for warranty work. The EGO push mower is a great investment for those who want a well-performing, powerful, and versatile mower, but are on a budget. 1-866-902-9690 (866) 950-3835 The store will not work correctly in the case when cookies are disabled. 3+ day shipping. I tried to just change the blade with a socket wrench and the blade won't move if it's too tight. One more added note, the warranty process needs to be revised and simplified for better customer satisfaction. Selling my 3 EGO products and going back to gas. 715-822-2415 We love hearing from our customers, dealers, and the media. Find Local Service Center However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. We also ensure all reviews are published without moderation. (800) 854-2315 Categories; List of Cities; SIC Code (Industry) Business Documents; . You will get factory sharp steel blades in the mower. I also raised an online ticket but did not hear back. Like all tools and equipment, products sometimes are in need of repair or replacement. Be the first to know about new products and innovations. (305) 392-2525 Click here to check your account. For all customer service requests, please call: For Z6 specific support, 1-877-EGO-ZTRM (1-877-346-9876). Sign up to hear about new Commercial Series tools and innovations. CALL BEFORE VISITING: Not all Service Centers repair all RYOBI tools. Get helpful tips and buying advice from our experts.\"}]}],\"USP\":[{\"URL\":\"stories\\\/478-How-To-Get-Free-Shipping-On-Mowers.html\",\"className\":\"icon-nav-usp-shipping\",\"displayText\":\"Free Shipping\"},{\"URL\":\"stories\\\/770-Top-Rated-and-Best-Selling-Mowers.html\",\"className\":\"icon-nav-usp-knowledge\",\"displayText\":\"Expert Recommendations\"},{\"URL\":\"stories\\\/1258-How-to-Finance-Mowers-Direct-Purchases.html\",\"className\":\"icon-nav-usp-financing\",\"displayText\":\"Financing\"},{\"URL\":\"stories\\\/2003-New-Customer-Referral-Program.html\",\"className\":null,\"displayText\":\"\"}]}","siteLinkJSON":"{\"Resources\":{\"How to Library\":{\"href\":\"how-to-library.php\",\"title\":\"Mowers Direct How-To Library\"},\"Product Reviews\":{\"href\":\"reviews.php\",\"title\":\"Customer Reviews on Mowers Direct Products\"},\"Recommendations\":{\"href\":\"stories\\\/770-Top-Rated-and-Best-Selling-Mowers.html\",\"title\":\"Product Recommendations\"},\"Weekly Specials\":{\"href\":\"lawn\\\/lawn-mowers-on-sale.html\",\"title\":\"Weekly Mowers Direct Specials\"},\"Manuals\":{\"href\":\"stories\\\/400-Lawn-Equipment-Owners-Manuals.html\",\"title\":\"Manual Lookup\"},\"Service Centers\":{\"href\":\"stories\\\/413-Lawn-Mower-Service-Centers.html\",\"title\":\"Service Centers\"},\"Technical Support\":{\"href\":\"stories\\\/424-Lawn-Equipment-Technical-Support-Resources.html\",\"title\":\"Technical Support\"}},\"Account\":{\"My Account\":{\"href\":\"account.php\",\"title\":\"Login to My Account\"},\"Email Preferences\":{\"href\":\"https:\\\/\\\/www.powerequipmentdirect.com\\\/newsletter_removal.php\",\"title\":\"Email Preferences\"},\"Manufacturer Login\":{\"href\":\"https:\\\/\\\/www.powerequipmentdirect.com\\\/partnerships\\\/login.php\",\"title\":\"Manufacturer Login\"}},\"Customer Service\":{\"Help Center\":{\"href\":\"contact_us.php\",\"title\":\"Help Center\"},\"Return Policy\":{\"href\":\"returns.php\",\"title\":\"Return Policy\"},\"Shipping Policy\":{\"href\":\"stories\\\/478-How-To-Get-Free-Shipping-On-Mowers.html\",\"title\":\"Shipping Policy\"},\"Product Recalls\":{\"href\":\"stories\\\/1294-Product-Recalls-for-Lawn-Mowers.html\",\"title\":\"Product Recalls\"},\"Track Order\":{\"href\":\"ordertracking.php\",\"title\":\"Order Tracking\"},\"Accessibility\":{\"href\":\"stories\\\/1780-Our-Commitment-to-Accessibility.html\",\"title\":\"Accessibility\"},\"Do Not Sell or, How to Find a Lawn Equipment Service Center, contact the manufacturers technical support line. Spare Parts Portal End User (AU) Please click on link to order spare parts for your EGO product Warranty Policy Warranty Policy For warranty service, please contact EGO customer service on Australia 1300 000 346, New Zealand 0508 000 346. Enter ZIP code or city, state as well. (800) 926-9768 Find Local Service Center BBB Business Profiles generally cover a three-year reporting period. Click here 1-855-EGO-5656 (1-855-346-5656) for support. I did the Greenworx battery mower and really liked it. I will start by saying that I'm a big fan of EGO products.. My issue is that I was given an EGO edger as a present. Also I have experienced time and time again new units failed right out of the box. Cases, connectors, and circuit boards are re-used and are not replaced or serviced. The wonderful world is all around you, waiting for you to discover. To say I am beyond frustrated with Ego is an understatement. Find Local Service Center 1-800-223-5168. Hopefully you can find a way to repair it. BBB Business Profiles are subject to change at any time. (800) 633-1501 After some back and forth they called EGO. Press question mark to learn the rest of the keyboard shortcuts. Street View and high resolution satellite imagery allow you to create more engaging experiences with additional detail. Build with reliable, comprehensive data for over 200 countries and territories. . The problem is this is not as profitable as selling new equipment and forcing obsolescence. If you're a current EGO dealer or interested in joining our dealership program, please call: Be the first to know about new products and innovations. Ego Snow Blower Skid Shoes For Uneven Sidewalks And Gravel Driveways, Compatible With Ego 24 In. 23. We see that you are on the Australia/New Zealand site, but you appear to be in the United States. We recommend it's best to contact them in advance to confirm . 2 x 7.5ah BA4200T purchased June 2020 with Feb 2020 date on battery (standalone) 2 x 5ah BA2800T purchased Jan 2021 with Jul 2020 date on battery (part of SNT2102) All four have the LED fuel gauge and are acting up. ECHO USA Dealer Locations | Professional-grade Outdoor Power Equipment POPULAR SEARCHES Chainsaws PB9010-T X-Series US Alabama Arkansas Arizona California Colorado Connecticut Delaware Florida Georgia Hawaii Iowa Idaho Illinois Indiana Kansas Kentucky Louisiana Massachusetts Maryland Maine Michigan Minnesota Missouri Mississippi Montana It offers satellite imagery, aerial photography, street maps, 360 interactive panoramic views of streets (Street View), real-time traffic conditions, and route planning for traveling by foot, car, bicycle and air (in beta), or public transportation. So, I loosen the blade a bit it worked for a while then began to rattle as it came loose? The entire body and handle of the mower is made of ABS plastic and aluminum. We'd love to hear all the details. Lawn care professional here, we field tested an Ego string trimmer, the battery overheated with 15 minutes of use and gave us the red ring of death. I have tried now twice to bring it to this service center and, despite being open from 7:30 - 4:00 pm on weekdays, it. 1-855-EGO-5656 Even when its on its last legs, i can still get a cut in. 204-331-3082 I asked for a number in the warehouse to talk with someone there, and was told CS doesnt have the ability to talk with them.I've asked for management follow-up again but have zero expectation of getting a call.End of the day - a great tool is worthless when it breaks and the company is incapable of standing behind it. For the best experience on our site, be sure to turn on Javascript in your browser. Cases, connectors, and circuit boards are re-used and are not replaced or serviced. Drivers can rely on the Google Maps experience theyre used to, including intuitive turn-by-turn navigation, route overviews, lane level guidance, and voice support. CLOSED NOW. Ego Work Glove Large. Is it worth it to repair a lawn mower? The company customer support line was easy to reach and wanted to set me up with a repair facility in the area.Turned out none of them serviced electric snow blowers and some where confused why they were even listed as repair facilities.I was asked by EGO to take a video on the snow blower not working after which my issue was "escalated" to their "head office", which I guess means wait an indefinite amount of time for someone to get back to me. The mowing unit is guaranteed to last and resist . our company. Then it's a "BTW" moment buy a torque wrench for an additional 50.00 to 100.00$ at Lowes after spending 569.00$ so that you can change the blade. Their service is that terrible. Check them out here! Seems like a very shortsighted thing for them to do to not support these products after the sale. (800) 448-9282 Orders containing lithium batteries will ship by ground only regardless of the shipping method chosen. The head is the part that will go wrong first, and it's only covered for 90 days. JavaScript seems to be disabled in your browser. For the best experience on our site, be sure to turn on Javascript in your browser. The echo repair center locations can help with all your needs. 1-877-466-5225 Find Local Service Center 1-800-652-2321 1-800-223-5168 Find Local Service Center 920-756-4688 Find Local Service Center 361-444-3396 Find Local Service Center 217-735-1590 (877) 477-6669 866-206-2707 403.784.3518 (888) 407-7626 800-345-6007 (800) 387-6018 (800) 633-1501 1-888-332-6419 (877) 986-7783 Find Local Service Center Online help is always available from our community of EGO users. Electric motors are usually pretty easy to fix, generally the issue is just a loose wire, a short, the brushes on the motor, etc. What would you like to do? We use dedicated people and clever technology to safeguard our platform. Find Help. We later learned that it was 3 weeks before the service provider picked it up. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Welcome to the EGO Community Talk with other EGO owners, find answers, and share your tips. Batteries are garbage. https://www.stihlusa.com/WebContent/CMSFileLibrary/downloads/Limited-Warranty-Policy.pdf. I have gone the entire summer without the lawnmower. Youll get tips and tricks on equipment set-up, preventative maintenance and safe usage of your EGO POWER+ tools and batteries. Find Local Service Center Tackle the toughest jobs with ECHO's best-in-class, commercial-grade outdoor power equipment. For the cost of this service, we will open your battery pack, replace all cells, test, and reassemble. Time to go back and do some homework. Really surprised to read such bad reviews. Lawn Mowers-Sharpening & Repairing Sharpening Service Tools. The store will not work correctly in the case when cookies are disabled. Has anyone successfully ordered replacement parts for an EGO tool? ( Mobile device, Home Appliance etc.) RD. List of all The Home Depot Service Center in U.S.A. 800-344-3371. This service requires additional processing time due to the quantity of labor that it takes. The ego is lightweight and quiet yes, but that's where the pros stop and you run into all the pitfalls of having to use batteries they die too quickly, overheat and to me feel underpowered. 2023 Trustpilot, Inc. All rights reserved. It's almost always "greener" to keep something around a long time rather than buy a new one every two years even if it is old inefficient technology. Give your drivers seamless experiences by integrating turn-by-turn navigation powered by Google Maps right into your app. nothing but an expensive boat anchor with no usable warranty. 800-345-6007 Step #3: Detach The Carburetor From The Lawn Mower. I can only imagine how annoying it is to have to charge those giant mower batteries after every one or two cuts. Or even better, join a local guide program to share your favorite stores. I've been looking to replace a part of a string trimmer that just over a year old. They were a bit pricey retail ($5-600) so I thought I'd save by getting one second hand, an EGO LM2000, for about half that price. My Account; My Tools; Orders; Community; Customer Service; Logout; My Account . We have been told it has been fixed and that the service provider took it back to Lowes. BAT101 Coolest Cooler Lithium Battery Rebuild Service, EAA0273B05A Snap-On Modis Battery Rebuild Service, Battery Rebuild Service For 2pc of SEGWAY I Series NiMH Batteries (2x36V), Copyright 2023, MTO Battery. This service is provided by the USDA-Office Information Profile System. My point is, that if these companies were truly trying to be "green", they would create easily serviceable products and available replacement parts. (800) 828-5500 Find a echo repair center near you today. Ego Battery is Not Correctly Installed , See Also: Phone Number Preview / Show details, Find manuals and safety sheets for EGO cordless garden tools, including lawn mowers , hedge trimmers, chainsaws and our multi-tool. Find Local Service Center Find Local Service Center. for pricing and availability. Find Local Service Center 800-432-3246 Can't complain.The newer iterations of batteries with fuel gauge are terribly unreliable and customer service can't be lower.It's a shame, they had a good run.Want reliability, look elsewhere. For all customer service requests, please call: 1-855-EGO-5656 (1-855-346 . 1-877-466-5225 BBB Business Profiles may not be reproduced for sales or promotional purposes. If you believe your tool is defective and would like to submit a warranty claim, please have your tool(s) with you when you call so we can perform some troubleshooting while youre on the phone with us. Create an account to follow your favorite communities and start taking part in conversations. I can get 3 or 4 uses out of each before a recharge. Lawn Mower Repair On Tennyson in Hayward on YP.com. 24. Find Local Service Center What you think is a 5-year warranty on the 56V string trimmer is really only 3 months! I am at a point where if I don't get any progress immediately, that I will have our attorney get involved. International Association of Better Business Bureaus. We offer several options to fix your RYOBI product. 1-800-652-2321 Asked me if those are the "green ones"? (888) 277-6960 For the best experience on our site, be sure to turn on Javascript in your browser. (800) 828-5500 Sign up to hear about new Commercial Series tools and innovations. 866.649.1918 Valley Medical Center ESA Service Center at O'Connor Hospital. 1.Visualize the world with rich, accurate maps. Find Local Service Center 920-756-4688 Find Local Service Center 361-444-3396 Find Local Service Center 217-735-1590 (877) 477-6669 866-206 . I can appreciate the frustration but my sympathy is limited. I am not exaggerating when I say I have a near 1:1 sale to repair average. (877) 477-6669 *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Find a new blade, spring, washer, or other part for your EGO tool. With more data and better control, you can optimize resources and routes, decreasing idle time for your drivers, improving wait times for your customers, and creating efficiencies for your business. In 2020, Google Maps was used by over 1 billion people every month. Bought a two stage snow blower which broke. Bring the real world to your users with customized maps and street view imagery. Anything more than two acres and youll need a commercial-duty zero turn mower. Five months into it my edger stopped working (no power, dead as a doorknob). We just saw that debate on this forum a few weeks ago when someone considered picking up a reconditioned model at Home Depot and ended up not doing so because of the limited warranty. Might be good for light residential use but for a lawn contractor its akin to a fisher-price kids toy. Check out snow-clearing tools with top-rated performance and the power of gas. Then press 'Enter' or Click 'Search', you'll see search results as red mini-pins or red dots where mini-pins show the top search results for you. How did we create this buying guide? I called customer and was informed that because I couldn't find my receipt that there's nothing that they could do for me. I received a case number and then nothing. Yeah I should probably note that not all electric lawnmowers have the serviceability problem. This company is truly a joke save your money, energy and time ! Be the first to know about new products, innovations, and offers. Quality gas equipment is designed to be easily repaired. Help a new couple find the perfect home in your real estate app. Purchasing a lawn mower from Mowers Direct provides you with the same service options as if you were to purchase one from your local home improvement warehouse. Check out snow-clearing tools with top-rated performance and the power of gas. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. 866-206-2707 361-444-3396 About EGO .Environmental , See Also: Navigation Preview / Show details, Ego customer service and replacement parts. 844-927-3629, Lawn Equipment Technical Support Resources, How to Get Parts for Your Lawn and Garden Equipment. Contact ECHO here. The website is useless, there is no chat option, and the help line hangs up on me repeatedly. Account Center. (5) Website Directions. Need to constantly disconnect/connect the batteries when using as the tools stop.Hedge trimmer stop after around 1 hour total use.I have blower, hedge trimmer, chainsaw and grass trimmer.Absolute waste of over $1000. Most lawn mower mechanics have a price list for common repairs and charge $45 to $100 per hour for larger repairs. Send your BA5600T battery pack to us for repair today! 1-888-332-6419 Find Local Service Center Their warranty is a useless piece of paper. And because Google Maps reroutes based on real-time traffic, drivers can complete trips faster and get more rides in. 7834 W 11th St. Tracy, CA 95304. It had a hard time pushing through really dense grass when it was at its end of life and would shut off all the time. $560 down the drain when you buy the 650 ego blower stay far away from any product from EGO. I'm really happy with these tools. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. 361-444-3396. Get started Not sure what's wrong?. 208-890-2056 BEST-IN-CLASS PROFESSIONAL POWER. Search their inventory, request a quote or browse their website to find your new golf cart. Find Local Service Center Find Local Service Center Same problems with these units are still occurring as of Feb/2023, What a beauty. What would you like to do? POWER+ Select Cut XP with Speed IQ 56-volt 21-in Self-propelled Cordless Lawn Mower 12 Ah (Battery Included) Model # LM2167SP. Date of experience: 02 January 2023 PB Peter B 1 review AU 27 Jan 2023 Batteries are garbage Contact a location near you for products or services. Customer Service Request. You can start by looking at comments and photos shared by locals to make a more informed decision. All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location. 800-950-4458 You will find contact quickly with the information you need. Find an HP authorized service center near you. 10:00am - 6:00pm EST (Saturday and Sunday). Find Local Service Center Paul is honest, knowledgeable, and friendly. As a technician I see way too many ego pieces of equipment in my shop for repair or replacement. This will affect both push mowers and Ego zero turns. Repairs seem impossible: the selling companies don't have the ability, can't get the parts, and EGO itself is almost impossible to contact. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. If you have a problem with your mower while it is under warranty, the home improvement centers won't repair it for you. Webcontactus.com, Example Of A Wedding Reception Setup Dj Rupe, Example Pre Task Plan Worksheet Harvard University, Email Template To Send To Students After You Set Up A, Example Of A Catalog Interface Houston Independent School, Enoxaparin Teaching Template 150mg Syringe, Exam Dp 500 Designing And Implementing Enterprise Scale, Electronic Duties Returns Edr Cancellation Request, Example Format Template For Events Work Order Form, Envelope Open Dollar 9 Free Email Templates, Example Of A Policy And Procedure Hhsgov Page 1of 3, Excell Spreadsheet For Small Business Ablecity, Engage Assess And Save Time With Google Forms, Everyday Etiquette In Microsoft Teams Delaware, Expanded Syringe Access Program Esap New York State, Excel Spreadsheet Templates For Inventory Tracking, Excel Email User Guide Purchase Order Po Advance, Email Requesting Contact Information Update. Cancel Close Case. They promised to send me a replacement battery in 2020 and it got lost in the mail. (800) 633-1501 We rebuild all types of EGObrand batteries. Be the first to know about new products, innovations, and offers. STIHL doubles the warranty if you are a residential user, register the unit at the time of sale with the store (use the touchscreen if they have one), and buy some motomix or STIHL two-cycle oil. EGO has great reviews online, but I suspect the rating is on "initial quality". Verification can help ensure real people write reviews about real companies. Find Local Service Center Claim your profile to access Trustpilots free business tools and connect with customers. Update: Ego has started to produce updated 21 SP models that have an updated self propel unit that matches that found in their dual battery (premium) mowers.
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