apple technical specialist training

Copyright 2023 Apple Inc. All rights reserved. You may be communicating with customers over the phone, in person or through email. Click here to see the total pay, recent salaries shared and more! Finding the right course should be simple and intuitive. iPhone 13 Pro Max: Up to $600 (vs. $570) iPhone 13 Pro: Up to $500 (vs. $470) iPhone 13: Up to Apple is closing its Northlake Mall location in Charlotte, North Carolina, after multiple shootings in the area, according to a report from Bloomberg. Apple has also partnered with the Mac Admins Foundation to ensure additional access to the new Apple exams. Provided by Google Tag Manager to experiment advertisement efficiency of websites using their services. Apple technicians often work on their own to diagnose and repair devices, so they need to be able to work independently to complete their work. After diagnosing the device, technical specialists explain the repair options that meet the customer's needs and offer advice on the best course of action. I became inspired to spread the creativity bug and often found myself being thanked and praised when customers left the store with exactly what they needed. The need for more technical talent is a trend that is being driven by the increasing complexity of technology. Reason for leaving: I left in the summer of 2012 due to an opportune business internship in California. Once basic core training was completed, we each were assigned a veteran employee to "shadow" this person is suppose to be your mentor. You need a current, government-issued ID to check in with the proctor and begin the exam. Just fill out the form or call us directly on 0203 507 1728. This cookie is used for advertising, site analytics, and other operations. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. To help those entering the workforce or changing careers, Apple is partnering with community colleges and universities to offer on-campus prep courses for the Apple Certified IT Professional badge. You can search for people who have earned an Apple certification in the the Apple Directory on Credly. You have excellent time management skills and can make decisions quickly. You need to be able to handle difficult customer service situations and have a strong knowledge of all Apple products. I worked for Apple in a Connecticutstore from October 2010 through May 2012. Learn more. Youll gain more technical expertise through mentoring from experienced Genius technicians, and youll grow professionally through development from store leadership. Find available Technical Support and Customer Support roles Learn about Apple Support Advisors Apple Store Support Apple badges adhere to the Open Badges specification, which is managed by the IMS Global Learning Consortium for recognizing and validating learning. Copyright 2023 Apple Inc. All rights reserved. 325 reviews from Apple employees about working as a Technical Specialist at Apple. You maintain composure and customer focus while troubleshooting and solving issues. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Either way, youll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. A woman in tears came into the store because she had dropped her phone in the water. When a customer needs assistance, you quickly assess their situation. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. You may be communicating with other technicians, engineers or managers. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. The cookie is used to store the user consent for the cookies in the category "Other. If you dont pass the exam on the first try, you can purchase another exam and retake it after 14 days. You know, just like the things we make. TECHNICAL EXPERT APPLE STORE INTERVIEW | QUESTIONS ASKED | APPLE RETAIL 2021 3,464 views Aug 21, 2021 115 Dislike Share Save Pilot MB Technical expert questions asked during the interview.. I became inspired to spread the creativity bug and often found myself being thanked and praised when customers left the store with exactly what they needed. By helping Apple maintain strong relationships with customers, you are instrumental to our success. Apple introduces new professional training to support growing IT workforce, New online courses and certifications for Apple device support, deployment, and management prepare workers for in-demand careers. Below, we have recapped what to expect from Apple this March and April based on rumors. The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Theyre so grateful and that feels really good.. Once they thought you had what it took, they would play the role of reverse shadow and would monitor your knowledge and professionalism on the job. It was just a few days later when I received my first follow-up call. Apples new professional training certifications will help us attract highly talented IT people and see that theyre successful carrying out our Ford+ growth plan.. Apple is beyond advanced regarding employee benefits, interaction, and advancement between annually increased pay and job involvement. Copyright Come eager to listen and learn from your team, your mentors, and your customers. To ensure quality, consistency, and accessibility, Apple Authorized Training Centers for Education require that an Apple Certified Trainer deliver the classes. That's according to suppliers involved in Apple's iPhone supply chain. Apple is dedicated to developing technology that everyone, including people with disabilities, can access and use. This training may last for a few weeks or months, depending on the size of the company and the complexity of the role. The cookie is used to store the user consent for the cookies in the category "Analytics". This type of selling opened my eyes to the importance of treating all my customers equally, all with compassion, no matter what the circumstance. Eligibility to earn a badge varies by geographical area and is determined by Apple and Apples partners. With underwriting from Apple, the foundation will offer vouchers to applicants with financial need. Hiring process: Well, I was working at Best Buy but I wanted something more exciting. Learn more about your EEO rights as an applicant (Opens in a new window) . This cookie is set by the Google. Customer loyalty and satisfaction is their number one priority. Come eager to listen and learn from your team, your mentors and your customers. You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialized repairs. Apple has also partnered with the Mac Admins Foundation to ensure additional access to the new Apple exams. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. The ideal candidate will have in-depth knowledge of Apple products and software, as well as excellent customer service skills. They may also move into management positions. Apple technical specialists have a wide range of responsibilities, which can include: The salary of a technical specialist can vary depending on their level of education, years of experience, and the company they work for. You will be working with customers one-on-one to help them with their Apple products. . Under a partnered program of KellyConnect for Apple. As an Apple Technical Specialist, you will need to be proficient in the use of Apple products and software. Your base pay will depend on your skills, qualifications, experience, and location. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Apple Technical Specialist Salary & Outlook, Apple Technical Specialist Job Requirements, Apple Technical Specialist Work Environment, How to Become an Apple Technical Specialist, 17 Apple Technical Specialist Interview Questions and Answers, Managing Apple devices in an organization, including planning, configuring, and deploying updates and fixes, Performing technical support tasks for users, including answering questions about product usage, troubleshooting problems with devices, and performing basic maintenance tasks like updating computer software or replacing batteries in portable devices, Coordinating with other IT departments to ensure that new devices are properly integrated into existing networks, Installing and upgrading operating systems on computers and server hardware, Performing diagnostics testing to determine what may be causing computer problems, Repairing damaged equipment by replacing components such as hard drives and computer boards, Providing technical support for computer networks, including installing new hardware and software and configuring settings on network devices such as routers and firewalls, Maintaining records of network configurations and troubleshooting activities for future reference, Recommending new technologies that could improve efficiency or solve business problems, Serve customers by providing expert technical support and troubleshooting for a range of Apple products, Build strong relationships with customers, demonstrating empathy and patience while delivering high-quality customer service, Stay up-to-date on new Apple products and services, as well as changes to existing ones, in order to provide accurate and timely information to customers, Use a variety of tools and software to diagnose and resolve technical issues, Escalate complex or unresolved problems to senior staff or management as needed, Keep detailed records of customer interactions and case histories, Follow all company policies and procedures, Provide feedback to management on ways to improve products, services, and processes, Assist other team members with their tasks as needed, Train new hires on company policies and procedures, 2+ years customer service or technical support experience, Proven ability to troubleshoot technical issues, Excellent communication, problem-solving, and people skills, Ability to work independently and as part of a team, Flexibility to work evenings, weekends, and holidays, Associates degree or higher in computer science or related field, Apple Certification or other technical certification. If you have ever entered an Apple store in the morning you will see just how perfect every iPad, iPod, MacBook Pro have been aligned without fingerprints. TheApple Certified Trainer program is currently open only to schools in Europe, the Middle East, India, and Africa. As a result, Apple technical specialists who are able to communicate with diverse groups will be in high demand. Records the default button state of the corresponding category & the status of CCPA. Through an estimated 13 hours of content, users will cover developing a deployment strategy, using Apple Business Manager and Apple School Manager, and configuring devices with an MDM solution. Related: 17 Apple Technical Specialist Interview Questions and Answers. When a customer needs assistance, you quickly assess their situation. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Apple's AR/VR headset is coming soon with eye- and gesture-tracking, dual 4K displays, M-series chips, and more. After completing an estimated 14 hours of learning content, users can take an exam to earn the Apple Certified Support Professional certification. OWC Thunderbolt Go Dock - Perfect for New MacBook Pros! Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Review the relevant exam preparation guide for detailed instructions on how to prepare. Upon successful completion of the exam, users will receive the Apple Certified IT Professional certification.4. You maintain composure and customer focus while troubleshooting and solving issues. The cookies is used to store the user consent for the cookies in the category "Necessary". They analyze the procedures of their organization and make sure the appropriate and most efficient computer systems are employed to optimize . You reassure customers when delivering product diagnoses and potential solutions. The certification program validates a technician's skills and knowledge to service devices on a per-product basis. The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. Certifications are updated on a per product basis annually. Find out what an apple technical specialist does, how to get this job, and what it takes to succeed as an apple technical specialist. You're validated during a Train the Trainer (T3) where you demonstrate your ability to teach the Apple curriculum. This can be a very rewarding job, but it can also be stressful at times. Both full-time and part-time jobs are available. View All Courses Questions? Analytical cookies are used to understand how visitors interact with the website. At the Apple Store, youll get the technical training you need for your role, and an experience youll value for life. Of course, every employee's experience is different but we recently spoke with former Apple "specialist"AlbertAdolphusto find out what it wasreally like for him: Time at Apple: I worked for Apple in a Connecticutstore from October 2010 through May 2012. This cookie is set by GDPR Cookie Consent plugin. Navigate to our course pages through the links below. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. Once the product was purchased it was our obligation to the consumer to have an amazing "out of box" grand gesture, offering free personal training, and an immediate hands-on learning experience. It was a month before any of us would be on the sales floor alone. I also think readers might find the level of diversity among the talent at Apple very inspiring. This is an important milestone for the Mac Admins community which has grown 48 percent since 2019. Weirdest thing that happened on the job: Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. Hes since taken advantage of his teams support, including the coaching and mentoring that have brought his skills to life for today and tomorrow. We deliver a full range of Apple courses, including support and repair training for Apple devices. Ability to work independently: Independent work is a necessary skill for technicians to have. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management. Were excited to work with Apple in our new chapter as a 501(c)(3) and ensure that the certification is available to anyone with the passion to take a new step forward in their career.. I agree to the. Our training team can help you book training for your organisation or for a third party. I agree to the Privacy Policy & Terms and Conditions. This cookie is installed by Google Analytics. We draw on the differences in who we are, what weve experienced, and how we think. Apples most important resource, our soul, is our people. Get weekly top MacRumors stories in your inbox. All our courses are practical, hands-on, and led by trusted Apple experts. 2023 Expertise in customizing and running live demo-based training courses and webinars for small, midsize, and enterprise clients. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Bing sets this cookie to recognize unique web browsers visiting Microsoft sites. Apple Employee Reviews for Technical Specialist Review this company Job Title Technical Specialist 9 reviews Location Australia 9 reviews Ratings by category 3.8 Work-Life Balance 4.1 Pay & Benefits 3.7 Job Security & Advancement 3.7 Management 4.1 Culture Sort by Helpfulness Rating Date Language This includes knowing how to use the tools and equipment they need to complete their work. Welcomed customers into the store and helped them experience Apple's technology Educated customers about the brand to incite excitement about the company's mission and values Shared best practices for sales and customer service with other team members to help improve the store's efficiency At the Apple Store, you'll get the technical training you need for your role, and an experience you'll value for life. This might include experience with the Mac operating system, the iPhone, the iPad, and the various applications that are available for these devices. All Apple certification exams are delivered through OnVuea live, online proctoring solution. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. United States Department of Labor. Choose from in-depth training tutorials to learn about building great apps or managing Apple devices. This provides the opportunity to progress as you grow and develop within a role. Each exam costs $149, and certification can be displayed on resumes, online profiles, and job boards, enabling users to stand out in job searches and employers to find qualified candidates.2. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits.

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