Please note that depending on your email provider it may take a few minutes . 2.3.2. You'll motivate your team to create a great working environment to ensure customer satisfaction and retention. Thank you, I would be happy to look into your specific circumstances of your case but havent been able to identify your account. I found someone. If you are able to travel in the near future, wed also recommend you look at buying single-entry lounge passes initially, rather than signing up for a membership. Who has the free mental bandwidth to keep track? Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. Overview Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. Regus received the letter and allowed me to cancel my agreement with them! For a company as big as Regus to not have a complaints procedure this is appalling. If you wish to cancel your reservation, please see our policies: 1-10 people: Full refund in case of cancellation 5 days or more in advance. We are a seasonal business and up until this year it worked for us. You can change your membership when its time to renew - just let us know. Were sorry you had this experience and would love to help. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. Regus flagged this review for containing harmful or illegal content.Read more. Do not use this scam company at all costs All of our templates are completely free to use and are designed to save you time and hassle. Kiran, the second customer service person wrote (12/26/21),"We take renewals very seriously and great care in communicating how the process works. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. Benefit from a respected business address and work wherever you need to while staying connected, as we take care of handling your mail, and if you choose, answering your calls. To my horror, the contract sent was being auto renewed without my consent. Regus membership gives you access to workspace in thousands of locations around the world. A member of my team has already contacted you and discussed the situation. This place are the worst of the worst. You need to pay for services you did not request unable to cancel services then treat you with lawyers, freeze bankaccounts 1. Here is a simple format for writing this letter , To, They only communicate via email. Yes. Our billing periods align to calendar months so your first invoice will be billed pro rata from your start date to the end of the month. I apologise if you are not completely satisfied with the service. Its perfect in my city (located in central, just besides shopping mall, place is clean and facilities are extremely good). We have received great feedback about the quality of our service, and I apologise if youve experienced any delay in hearing back from the team. Obviously, this is an unusual and unpredictable circumstance during an unprecedented time. It says on their website no hidden fees and that was not the case when i opened an account with them they are hiding the activation fees deeply in their website till this second i can't find it and they requested that from me and kept adding late fees till it got to 235 and then they want to report it to the credit bureau i did send screenshots and videos of it is not visible to anyone opening a new account and they said sorry we can't do anything regarding that Account Number: [protected] A fixed term agreement is fixed for the term outlined in it; this is not us locking you in, this is how agreements work. The additional increase in your monthly fee is due to the annual indexation. Id like to be able to help but havent been able to identify your account. Hi Shannon, Should you want to discuss the situation and/or have any other questions, I am here for you; you have my details. I had a membership for over a year. Compare them below and choose the right one for your business. Avoid this company at all costs, Permanently closed location with 2 days notice, I WOULD NOT RECOMMEND THEM UNLESS YOU REALLY WANT A CONTRACT AND A COMPANY THAT HIDES BEHIND SMALL P, Their sneaky contract are scamming customers. Don't be fooled by that. 198 0 obj <>/Filter/FlateDecode/ID[]/Index[180 26]/Info 179 0 R/Length 90/Prev 121201/Root 181 0 R/Size 206/Type/XRef/W[1 2 1]>>stream Hi Mike, Im sorry if you felt the need to escalate this. Your email address will not be published. We would like to confirm that your concern is since been resolved as per the details shared with you. Customer service is simply poor. It is clean and smart and well organised. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. It`s dirty, and there`s no legitimate reason for it, except that Regus treats people for everything they can while they try to leave. Hard revenue focused. Regus sold me a month-to-month office lease, but then when I cancelled before the end of 1-month, tried to extend my lease by an additional 1.5 months, and also refused to refund my deposit. I signed a virtual office agreement only 2 days ago and after finding out i will have to pay 2 months in advance. All agreements end on the last day of a calendar month. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. please give me my refund." On the other hand, this lease does not prevent Regus from suing the member unless it stops terminating the agreement by not making the agreed payments. In fact, when I asked the receptionist in September or October, I was told that the lease term reverts to a month-to-month after the initial term (which by law, only requires a 1 month notice). Mailforwarding, Hi Martin, In April of 2021, I tried to set up a virtual office with Regus. Around September or October, I asked the Regus receptionist about the procedure to renew my membership agreement, as I had planned to do. Lorraine Brule What steps can we take to get out of this contract and prevent them from suing us for the rental? I have enclosed the cancellation fee with this letter.I wish you all the best for all your future endeavors. If youre after a traditional lounge membership post-COVID, then DragonPass has three options: If you only visit about four participating lounges a year, Classic might be your choice. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Scam company. And if you don't pay up they'll try to ruin your credit. Lorraine Brule hbbd``b`$[A`$ ~KD 4k%$ =@Pd[q@Sb``Jg ` f * What the heck? Yes, we do get it back, however for a small business this is substantial amount. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. They don't have as many virtual office spaces, but do have as many or probably more mail handling centers. A centre closure can be a frustrating experience for customers and its something we try to avoid wherever possible. They still continue to send invoices with no one responsible to be there to answer. Regus would say that, yes, the payment for July is due [as soon they could possibly get their hands on it]. We continue to pay every cent owing, but are delivered sub-par for what we are paying for. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. I have been charged for coffee and tea on a monthly basis, even though the coffee and tea machines are not free. Our team is ready to answer your questions. I replied and explained that these terms were written in an intentionally deceptive and unclear way. i want to cancel they said i cannot. Upon receiving your comments, I immediately checked with your centre manager and they confirmed that they have contacted you with a resolution. As you did not process this correctly, the agreement continued an additional month. Thank you, On this page, you can first browse which airport lounges are available through this partnership. Kind regards, Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. ", and they replied,"Please elaborate the reasoning a bit on why you wanted the contract early terminated. Today Sandra replied to my messages on both message boards and via email. No need to book in advance - just drop in to any of our thousands of locations in city centers, business parks, transport hubs, and service stations, worldwide. We moved in to a Regus office in JAN 2022 and moved out JAN 2023. This has resulted in our staff not coming into work because of unfavourable working conditions. Work from any of our business lounges, reserve a dedicated desk, or hot desk in our sociable, shared open-plan office spaces, or take a private office of your own. This is to inform you that, unfortunately, I would have to cancel my membership with your club. the agent helping me sent an email saying i need to come up with a good reason for them to cancel it. Last year I don't want to continue and not lengthening my contract for another year hence i decided not to sign the contract. I have enclosed the cancellation fee with this letter. But when you have a question or a problem, go open a help ticket, and wait and nothing gets fixed. Your language and other settings can be amended through your online account i. E., myregus.com. He stumbled across the world of points and premium travel in 2015 and hasnt looked back since. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. Best regards, This letter should be written in a professional, polite, and diplomatic tone with no visible hints of frustration or anger. And again, there is simply no legitimate reason for this. this is absolutely gross and scam. Besides, the facilities provided by you are also impeccable. Connecting your device to a video conferencing-enabled meeting room. Its a very common part of a business when providing goods or services to customers and then not receiving payment. At this point, we told Regus that we wanted to terminate our lease for the office because we could not use it for the purposes we had specified and was therefore unnecessary for us. The company left an official comment to this complaint. 1. Transparency is key to us and our teams go to great lengths to ensure that any issues have been clarified before an agreement is signed. I paid for the service up until that point. And why wouldn't he, he is sub-contracted to sell office space. They are trying to infer that we owe over 10,000 dollars although the account has been canceled for years. I called their 1-800 number and someone overseas took my message. We have never had a late payment in the 7 years we have been there, which accounts for nothing. If you had paid the remaining contract value in full, as you state, your account would not have been sent to a debt collection agency so I would love the opportunity to investigate further but havent been able to identify your account. 279 Viverra. We appreciate your business. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. This is a very unprofessional way of handling the situation as this concerns health and safety. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. Companies like this should be ashamed of themselves that they have manipulate consumers into doing business with them. I can see those individual prices, but can you expand on how you would join DragonPass for free? I contacted Regus immediately to explain the situation and cancel my service. As a result, your current term will end on 31st December 2022. You have been with us for several years and already experienced renewals. Paid for parking online and have now received parking ticket from private company. This company is a massive scam, Tip for consumers:This company is a scam with zero integrity. We have received good reviews about our website and online app which allows our customers to purchase our products and access their accounts on the go. Global Customer Service at Regus. Again, I am an extremely low-maintenance individual that wanted to rent an office for four weeks. This comment was posted by a verified customer. Does your user agreement specify proper reasons to cancel? Your e-Certificate is also valid for entry to other DragonPass participating lounges within a year form purchase. Choose your new virtual address now and build your own plan with mail forwarding and call answering services available. Hi Frank, Im sorry that you feel this way. I have been transferred to a new location. 2.3.2. Go to. I am sorry if you feel this way. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. They will email you a confirmation of termination and then charge you again. Disgusting behaviour. Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. I can't do anything then when I cancel they keep charge my account and put me in dept and collecting company contact me. That price is per person per visit, but it seems like a guest does not actually have a membership themselves: Also worth noting that they do seem to have made a purchase authorisation on my card (29.03 at current exchange rates) via Stripe. They are requiring a TWO month retainer, which is almost $4000! You can provide notice at any time during your agreement term through your online account (www.myregus.com) and your termination will be immediately confirmed, as long as it's in line with the required notice. Remember that I need to escalate this and if I escalate this it will not be approved.". It was a nice experience with the club. If you have been overcharged, we would never refuse to refund the money; if a charge has been credited and there is a balance to refund then naturally we will refund it. This company is intentionally misleading customers to keep them in contracts. In case, there is any cancellation fee or refund, make sure to include the same in the. If so I might cancel my Regus ASAP as to not forget. How To Write Membership Cancellation Letter, Sample Character Reference Letter for Court DUI, Lease Termination Letter Template Format, Sample, & Example, Apology Letter Template to Mom/Mother Format, Sample & Example, How to Write a Letter Asking for Donations or Sponsorship, Sample Motivation Letter Template for Masters PDF & WORD [Doc], 4+ Free Sample Leave Request Email with Examples, 4+ Free Declaration Letter Template Format, Sample & Example. And that`s why I decided to write this post because. They are thieves and scammers! A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. I am able to register on Regus but unable to proceed to Partner Offers without adding a company. What actually are you reasons? I would like you to please confirm the receipt of the letter and the cancellation. First month - $650 I tried a one-month subscription and it has been literally impossible to cancel. Drop in and hotdesk in inspiring spaces, where you like, when you likeglobally, Available to access for 5, 10 or unlimited days each month, Enjoy exclusive member discounts and benefits, Access to Regus global business lounge network, Exclusive benefits from health and lifestyle partners, DragonPass and PPG partnerships for airport lounge access, Discounts on business services from global partners, Access to Regus Express locations in global transport hubs. I have a Regus lease and have been trying to cancel the agreement for the past two months. Click End Membership. We pay those as well. please give me my refund. For this reason, a Regus member probably doesn`t expect them to be able to get what they pay if they decide to sign a contract with Regus for office space. The offices are comfortable, The office staff are accommodating, always reaching out to help us out. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. Hannah in California Please go to www.regus.com/feedback and click the I want to report a problem button. Chargeback invoices were billed to you due to the cancellation of valid initial payments from your end. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. I was using virtual office space. I hope youll continue to serve more and more people and make their life happy and prosperous. It is a scam. Regus offer serviced office space, virtual offices, co-working spaces, and meeting rooms in centers across the world. The team behind BestLetterTemplate.com understands the importance of effective communication in today's professional world and strive to provide you with the tools you need to make a lasting impression. I have had no regrets having my office here and am committed to staying with them. Thanks for the heads up on this. It was a nice experience to be able to associate with the Church for so long. This should not come as a surprise to any customer. Hi Hongxu, This is for your convenience and in order to avoid any unwanted interruptions in service. I stayed with regus for a few years, everything is good despite the high price until I decided to cancel The furniture they provided had locks on some of them and the staff had no idea where the keys were. Ts and Cs apply. Michelle Spire If travelling as a couple do we need 2 memberships? We have a team of specialists available 24/7 to help you find the best solution for your business. the agent helping me sent an email saying i need to come up with a good reason for them to cancel it. With office and coworking membership, can I keep using the same private office for consecutive days? You should receive your refund within 30 days after your agreement end date. A membership cancellation letter is written with the sole intention of informing an institution, a service provider, or a vendor that the sender of the letter is not happy with the services, subscription or membership and would like to withdraw his or her name. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. Could you please email me at lorraine.brule@regus.com with your company name and account reference (as displayed on your invoice)? I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! 2. Thank you for your consideration. Offer expires 08/31/2014. Transparency is fundamental to us and we always ensure that any concerns have been clarified before an agreement is signed. Man, that would be dirty. If you could please email me at Michelle.spire@regus.com with your company details Ill ensure you are contacted as a matter of urgency. Assistant Global Customer Service at Regus. I had expected to be required to pay for 3 months through 2/28/22. However, the Plaza Premium Lounges in Sydney, Melbourne and Brisbane will be accessible via DragonPass when those spaces open its doors once more. Let me assure you that we most certainly do not hate our customers. I look forward to receiving more information from you. * All prices shown are valid at the time of inquiry, based on 24-month contracts. You can reach out to them by raising a query via the online account (help section). It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. It seems the discounted GBP payment option is no longer available payment is now US27. A Regus member`s ability to benefit from membership is compromised when Regus rents the same space to too many people. If a business owner needs to use a Regus resource for which they have a contract, but that resource is not available, it could have a massive negative impact on that business` ability to operate, and thus that business owner`s ability to earn income. Has anyone successfully gotten out of a lease with regus? We ask all our customers to add an automated payment method to their account. She at least implied that Hannah`s use of the printer was a nuisance. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? I would be happy to look into your specific circumstances of your case but you havent provided the details to your account. First of all, it states that the contract will be automatically renewed if you do not indicate in writing that you wish to terminate at the end of the initial term of the contract. They sited the non renewal clause but I have no copy of the contract in my account. Kind regards, Find out how we combat fake reviews. If it has been longer than 30 days, please get in touch so we can investigate further. hmo0_nP|~-Uim7k/2 RHP{J;s3[`V0',2;q]^8J Dd:+Y6+SK0tzyVv:&a89x!k/'.]d2%i,`d4r}wQMhutBaYx. Transparency is very important in everything that we do. As a member, you join a thriving, collaborative community of like-minded professionals, with opportunities to make new connections wherever your business takes you. My membership account number with the club is XXXX-XXXX-XXXX-XXXX.I have no complaints regarding your club and the facilities. The process is anything but"efficient, ""simple, "or even clear. A member of my team has contacted you directly and you are free to contact me directly at Lorraine.brule@regus.com if you would like further clarification on these points. First of all, it states that the contract will be automatically renewed if you do not indicate in writing that you wish to terminate at the end of the initial term of the contract. Thanks again for everything I will be happy to recommend your services! Any that you do not require can be opted out through your online account. We have a team of specialists available 24/7 to help you find the best solution for your business. We take renewals very seriously and ensure that the process, which is very simple, is communicated to customers upfront. That contract is illegal because i didnt sign for another year extension, it was theirs but they sneakily lengthen my contract wihout my approval. Regards, He shares his travels under, The dragonpass offer from Regis is still valid. Global Customer Service at Spaces. Date of experience: February 19, 2023. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. If you don't request the refund, they keep it. You can only revoke a membership attached to an active class. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Brandon is the Senior Content Writer (Loyalty) at Point Hacks. Access our extensive global network of business lounges, coworking areas, or office spaces. All of our services and costs are detailed in the agreement you signed. Once they sell you something that will be the end of you being treated as a valued customer. Unacceptable billing practices. If You have subscribed to a Membership Agreement, You will have access to all participating centers worldwide during standard business working hours and subject to availability. Best, Lorraine Brule Global Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. They charge your card for amounts more than stipulated on invoices! Anyone can write a Trustpilot review. And they do not have to provide any notice to you at all. I wish you luck and hope that you'll continue giving your best and enriching people's lives for the many years to come.I would like you to please confirm the receipt of the letter and the cancellation.
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