Have a fantastic holiday. Check out what 241,874 people have written so far, and share your own experience. Verify your email to use filters. My bugbear with insurance companies is the usual interminable wait for queries to be answered. Grandchildren did not have to suffer for me. I hope we won't need to make a claim when we go away, but I sincerely hope they continue their good service should we need to call upon them. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) h2, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-long .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {font-size:40px !important;} ERGO Seguros de Viaje The process took 1 week. I would like to reassure you that Staysure take all feedback about our products and services very seriously. If you need more help, please visit our FAQ Help Centre. $(function() { They pick and choose who is significant to you when they pass away. Staysure Expat, .wsite-headline-paragraph,.wsite-header-section .paragraph {color:#fff !important;font-style:normal !important;text-transform: none !important;letter-spacing: 0px !important;} I wasn't entirely happy with the service I got but I don't blame the staff for it. They subsequentialy told me to claim for myself. We are remunerated by commission for the arrangement, service and renewal of We use dedicated people and clever technology to safeguard our platform. Then like us on Facebook and follow us on Twitter. Average salary for Staysure Remote Customer Service Representative in Skelmersdale, England: [salary]. We recognise there is always room for improvement and regularly seek feedback from our people to understand how best to refine and improve our offering. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. My mother sadly passed away on the 22nd July, her claim on a paltry 500 policy with 85 excess was dismissed. Was this review helpful? Have a fantastic holiday. https://www.staysuregroup.co.uk/ Industries Insurance Company size 501-1,000 employees Headquarters Northampton Type Privately Held Founded 2004 Locations Primary Bedford Rd Britannia House 3-5. Worked for this company and had a bereavement. Waiting time approx 10minsAnswered by EmmaExtremely helpful, efficient, knowledgeable and professional.Clear explanations and happy to repeat. My mother was diagnosed with terminal cancer after taking a policy out. Our pay and reward package is regularly reviewed too so that we remain competitve in the market and provide our team members with a good deal. Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? #wsite-title {font-size:36px !important;} Tour operator luckily agreed to cancell me off the trip and add friend for extra charge which i was happy to pay for pease of mind. Information provided by various external sources. Your Staysure Reviews. I got an online quote and with no warning it increased in 1 minute by about 40. .galleryCaptionInnerText {} But the actual service once connected to an agent was excellent. Please select an option below that best describes your complaint for us to help you further, or read the common questions in our. Used chat and phone. This was done because they said I owed them holiday which they asked me to take as compassionate leave. Overall experience. You may raise your complaint to the Financial Ombudsman Service when a Summary Resolution Letter or Final Resolution Letter has been issued, if youre not satisfied with how your complaint has been handled. Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. } . Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. I was trying to pay for a quote with them kept waiting for over a day to pay. Be the first to find this interview helpful, What motivates you? We have up to 8 weeks to investigate and respond to a complaint, however we aim to contact you a lot sooner. var STYLE_PREFIX = 'wsite'; Jo Phelps Get started now and lets get this sorted. Most of the time the customers were great and easy to get along with. Trying to be fair with this company has cost me dearly so if you are looking for travel insurance dont judge on how nice they are in taking your money look far deeper than that hope you dont get hung out to dry as i have, Dear Mr Betts Thank you for taking the time to leave a review. The operator was very efficient, helpful and knew his business. No administration fee is changed while making changes through My Staysure. } View our cookie policy here. - Saturday: 9am - 5:30pm 3-5 Rushmills Business Park, Finally I started a new booking and was successful in receiving a quotation which I accepted. .wsite-menu a {font-size:14px !important;} Have a fantastic holiday. false, Staysure Employee Reviews about "customer service" Updated 8 Feb 2023. +1 833 780 0661, Britannia House,3-5 Rushmills Business Park,Bedford Road,Northampton,NN4 7YB, For complaints regarding the policy sale and service, Please email us at complaints or call us on +34 952 010 024. Contact Staysure Our friendly team are here to help Get in touch Department Opening times Telephone Insurance Sales - Monday to Friday: 8:30am - 8pm - Saturday: 9am - 5:30pm - Sunday: 10am - 4pm Christmas hours: - Saturday 24 December: 9am - 3pm - Sunday 25 December: Closed - Monday 26 December: Closed - Tuesday 27 December: 9am - 5pm Happiness score is 39 out of 100 39. My Staysure Access your policy documents Update traveller details Renew your policy with ease Manage payment options Create your My Staysure account, or login here. Were sorry that you felt unsupported during your time with us and wish you the best in your future role. I interviewed at Staysure (London, England) in Jun 2022. There is an option on the website to exclude your declared pre existing conditions, I apologies if this was not clear when completing the online quotation process. .wsite-image div, .wsite-caption {font-weight: bold !important;text-transform: none !important;} Find Reviews. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Anonymous Employee in Northampton, England, I applied online. Staysure is a trading name of TICORP Limited. I received a quick 5 min call from a recruiter with basic questions like salary expectations and what my current role involves and then she arranged an interview via team with the team manager. Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. . Had they told me at the time of informing them of the curcumstances that i could only claim if the whole trip was cancelled than my actions would have been different. } Consiglieri Park Estrada Consiglieri Pedroso, Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved. Staysure Travel Insurance Reviews | Read Customer Service Reviews of www.staysure.co.uk | 10,007 of 10,328 Money & Insurance Insurance Travel Insurance Company Staysure Travel Insurance Staysure Travel Insurance Reviews 250,728 Excellent 4.7 VERIFIED COMPANY www.staysure.co.uk Visit this website Write a review 4.7 total Filter Sort: Most recent If you need to make a claim please see the inside back cover for the relevant telephone numbers and page 38 for our claims procedures. 2023 Resolver Consumer Online Limited. You can email us at info@staysure.co.uk The message appeared at the end when i have already purchased the insurance.The message should show at the beginning instead after payment. Warm regards,Vicki. Verification can help ensure real people write reviews about real companies. They will undoubtedly refer you to an obscure technicality in their T & C's and fight tooth and nail to defend their position. }(jQuery)); Broadband TV & Mobile Guides and Company Reviews, Your Jokes | Let's be funny and save some money. Warm regards,Vicki. //--> I started at Staysure as a sales agent nearly 6 years ago. The call centre dont have enough medical knowledge to assist. Monday to Friday: 8:30am 8pm Policy came through as expected. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. HR Director. Have a fantastic holiday. - Sunday: 10am - 4pm. #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {} _W.storeCountry = "GB"; We were devastated as grandchildren had been couting the days down. }); We are so pleased to hear that you are happy with the service and our staff were so friendly.Thank you for choosing Staysure. We are so pleased to hear that you are happy with the service and the staff were so helpful.Thank you for choosing Staysure. "Great place to work if you are thick"(in 5 reviews), "Great team, some managers are great"(in 3 reviews), "Team leaders favour a select few and its one rule for them, and another for you"(in 4 reviews), "Staysure should have taken on a new office with a proper car park"(in 4 reviews), Great culture Training support available Good location, Limited parking spaces nearby to the building. Thank you for posting a comment. '', .wsite-elements.wsite-footer div.paragraph, .wsite-elements.wsite-footer p, .wsite-elements.wsite-footer .product-block .product-title, .wsite-elements.wsite-footer .product-description, .wsite-elements.wsite-footer .wsite-form-field label, .wsite-elements.wsite-footer .wsite-form-field label{font-size:14px !important;} Please don't give this company a 5* review based on how good they are at taking your money, should you ever need to make a claim you will be sorely disappointed. It took me a while to have the courage to write this and they will reply saying theyre here to help when it reality they care about the company and how it looks not the employees. Have a fantastic holiday. If you are not satisfied with the service received please forward details of your complaint to: Customer Services Department Tuesday 27 December: 9am 5pm [{"id":"572543938531348002","title":"Vehicle Insurance","url":"vehicle-insurance1.html","target":"","nav_menu":false,"nonclickable":true},{"id":"421888024580954800","title":"Energy","url":"energy.html","target":"","nav_menu":false,"nonclickable":true},{"id":"619399134206047953","title":"Home Insurance","url":"home-insurance.html","target":"","nav_menu":false,"nonclickable":true},{"id":"680077050233375796","title":"Pet","url":"pet.html","target":"","nav_menu":false,"nonclickable":true},{"id":"237491980184033506","title":"Travel","url":"travel.html","target":"","nav_menu":false,"nonclickable":true},{"id":"270266423859338210","title":"Kelvin MacKenzie","url":"kelvin-mackenzie.html","target":"","nav_menu":false,"nonclickable":true},{"id":"431466404164604185","title":"Shopping","url":"shopping.html","target":"","nav_menu":false,"nonclickable":true},{"id":"834396131212916311","title":"Your Complaints","url":"your-complaints.html","target":"","nav_menu":false,"nonclickable":true}], These can take up to 7 working days to get to you. On the 3rd March 2023 I contacted the company regarding my quote which I thought seemed a little high without hesitation and with a very friendly greeting a young lady said I'm sure we can sort something for you, which she did and I was well satisfied. Also, for some of our insurers we may receive a profit share payment if they document.documentElement.initCustomerAccountsModels++ Verify your email to use filters. Lack of direction from middle management and above. If youd prefer to speak to a member of the team on, please call us on: .fancybox-title {} Warm regards,Ross, Dear Caroline,Thank you for taking the time to leave your review. initPublishedFlyoutMenus( Application. Jo Phelps, Head of HR, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve. } Have a fantastic holiday. Please can you email complaints@staysure.co.uk with your contact details in order for us to investigate your complaint further. Filter. left: auto !important; .wsite-headline,.wsite-header-section .wsite-content-title {text-transform: none !important;} #wsite-title {color:#000 !important;text-transform: uppercase !important;} staysure customer service review very helpful, advisor explained everything very clearly and patiently. Therefore i lost out on the deal. Here are 8 tips for writing great reviews. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. But your website/automation are pretty poor, so only 3 stars. The whole process did not take long and the end result was a very reasonable priced policy with the cover we needed. eval(function(p,a,c,k,e,d){e=function(c){return c.toString(36)};if(! Ensuring our team members are happy is a priority for us and we recognise the importance of a good balance between home and work. .galleryCaptionInnerText {} There are also plenty of opportunities to develop into other area and for promotion. Dear DonaldThank you for your review.I am very sorry to hear that the service that you received was not to our usual high standards.We do appreciate all comments regarding the functionality of our website as we continue to strive to make the customer journey as painless and straightforward as possible. We're very proud of the people that work in the business and recognise it's great people that make a great organisation. As soon as claim went in was rejected as i had not cancelled the whole trip and someone had taken my place. Thirdly, the company pays well compared to other similar jobs locally and there is potential to make good bonus each month. Team leader will tell you they will call customer back 3 working days later. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. To provide better customer service, your calls may be recorded and monitored for quality and compliance purposes. Team leaders are always on hand if needed. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. See if we've answered your question in our Covid Help Centre . #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {color:#000 !important;} Theres no jargon in our rights guides. We strive to provide the best support and benefits we can for our people and appreciate your feedback on your experience with us and wish you success in your future career. _W.setup_model_rpc({"rpc_namespace":"_W.CustomerAccounts.RPC","model_namespace":"_W.CustomerAccounts.BackboneModelData","collection_namespace":"_W.CustomerAccounts.BackboneCollectionData","bootstrap_namespace":"_W.CustomerAccounts.BackboneBootstrap","models":{"CustomerAccounts":{"_class":"CustomerAccounts.Model.CustomerAccounts","defaults":null,"validation":null,"types":null,"idAttribute":null,"keydefs":null}},"collections":{"CustomerAccounts":{"_class":"CustomerAccounts.Collection.CustomerAccounts"}},"bootstrap":[]}); Not a good experience. Given their response to date, I am not at all optimistic that their response will be in the least bit helpful or demonstrate the slightest bit of humanity. span.icon-caret.is-active svg { Unhappy with your Staysure experience? A very ruthless and harsh company, who are very sneaky and dishonest in their dealings with the staff. - Monday - Friday: 8.30am - 8pm I got a quote online yesterday 2/3/2023 but I had a query which none of the three members of staff i spoke to could explain as the part of the quote I was querying showed up on their screen. .wsite-elements.wsite-footer div.paragraph, .wsite-elements.wsite-footer p, .wsite-elements.wsite-footer .product-block .product-title, .wsite-elements.wsite-footer .product-description, .wsite-elements.wsite-footer .wsite-form-field label, .wsite-elements.wsite-footer .wsite-form-field label{} Our bonus scheme is one of the areas we review frequently to ensure it consistently awards our agents that deliver the best service to our customers and like yourself, the majority of our agents achieve this every month. You get a good honest quote straight away and the premium is affordable also you know exactly what you are covered for.Definitely would recommend to a friend. I will only use them in the future. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Pros & Cons are excerpts from user reviews. The company has a high turnover of staff (28% per year) and a lot of people don't make it through probation. text-decoration: none !important; .wsite-menu-default a {font-size:16px !important;} You may change your settings at any time or accept the default settings. Your product is good, and well rated by others, so I gave you 3 stars. We regularly review our employee offering and believe we offer a good basic salary and bonus opportunities. Wed like to hear from you. Learn about Staysure culture, salaries, benefits, work-life balance, management, job security, and more. .blog-header h2 a {} Had team leaders record secret conversations trying to do what I have no idea. a:active{ We are working with industry leaders, regulators and government to make your voice heard and improve customer service. Contact Staysure customer service Resolver can help you send your complaints to Staysure. Policy purchased, but I am not happy. If you need more help, please visit our FAQ Help Centre. Greatest accomplishments. There was a slight downside of having to wait for about 10 minutes. This place has lost all hope. Kind regards Ross Customer Service Team Leader, Having booked travel insurance for my wife and 2 grandchildren at beginning of year i unfortunatly got admitted to hospital just 2 days prior to trip later that year. If they like you then you can do no wrong, if they do not like you then you can do nothing right, and they will find a way to get rid of you. First, the people at Staysure are all awesome and great to work with and (despite some of the reviews) most of the managers I worked with were good. Quick and efficient service, very knowledgeable of medical conditions.Thank you. TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. . The people we dealt with were rude, unsympathetic to her state and not interested in what was best for her. Thank you for posting your comments. Isla Graciosa, 1 Staysure Expat travel insurance, a trading name of Avanti Group Solutions, is administered by Howserv Extremely pleasant member of your staff (Callum) talked us through the questions with great patience. I had to deal with an out sourced company. You deserve to be treated better especially for what youre getting paid. A nice change from the hassled feeling I often feel when dealing with call centres. (function(){_W.setup_rpc({"url":"\/ajax\/api\/JsonRPC\/CustomerAccounts\/","actions":{"CustomerAccounts":[{"name":"login","len":2,"multiple":false,"standalone":false},{"name":"logout","len":0,"multiple":false,"standalone":false},{"name":"getSessionDetails","len":0,"multiple":false,"standalone":false},{"name":"getAccountDetails","len":0,"multiple":false,"standalone":false},{"name":"getOrders","len":0,"multiple":false,"standalone":false},{"name":"register","len":4,"multiple":false,"standalone":false},{"name":"emailExists","len":1,"multiple":false,"standalone":false},{"name":"passwordReset","len":1,"multiple":false,"standalone":false},{"name":"passwordUpdate","len":3,"multiple":false,"standalone":false},{"name":"validateSession","len":1,"multiple":false,"standalone":false}]},"namespace":"_W.CustomerAccounts.RPC"}); _W.storeEuPrivacyPolicyUrl = ""; Dear David Clark,Thank you for your 5 star review. I was referred by my stepson to take the cover, and was told i will get 20% or MS voucher. .wslide-caption-text {} Dear GayeThank you for your review.I am very sorry to hear that the service that you received was not to our usual high standards.I have requested the documents be sent to you via post. Seemed silly, but so be it, or so i thought. It wasn't great. I also contacted the help line and was sent a link to help me create an account but this still did not work. function initCustomerAccountsModels() { My dads body was left in the hotel room for over 24 hours. .mobile-nav .icon-caret svg { Simply go to the My Insurance section and choose which policy youd like to email to yourself. It goes against our guidelines to offer incentives for reviews. I hope my friend who recommended me gets her 10 bonus !!! Full-time, Part-time . A lot of pressures, every second of your day is reviewed! 24 hour Medical Emergency Support To ensure we are consistent in providing our customers with quality service, we may record your telephone call. Replies to negative reviews in < 24 hours. We hope you had the opportunity to share your views in our Leavers' Questionnaire but if you have anything further you would like to add then please email us at employeeengagement@staysure.co.uk. You never know if the training team/management are telling you the truth or lying to you. I needed cover to start from today so as to cover me for any monies I pay before we leave and as far as I could tell that had to be on the single trip quote. We also ensure all reviews are published without moderation. Great response time and smooth transition and options available to work from the office or work from home, Anonymous Interview Candidate in Northampton, England, I applied through a staffing agency. So you can be confident that youve got the right cover, thats tailored just for you. - Calling from within the UK: 0333 014 4512 He basically sold me the policy as I was going to look elsewhere, Dear Welsh,Thank you for your 5 star review. Get in touch with us if youd like to make multiple changes to your policy. I applied online. font-family: "Open Sans" !important; .wsite-not-footer blockquote {font-size:22px !important;line-height:31px !important;} We ensure we give an honest account of our business and the role, detailing its challenges along with the many benefits, so individuals can make an informed decision when choosing to join us. One rule for one employee and another for another. If you want to claim on your policy you should contact the font-family: "Montserrat" !important; Staysure is a trading name of TICORP Limited. I have passed your review onto ERV and have asked them to respond to your complaint as soon as possible. Sunday 25 December: Closed We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Never had to make a claim but, for my husband and I, travel policy prices are very reasonable for peace of mind if you have health issues. Were available during the following times: We recognise that everyone has ups and downs in their lives and we are always there with support. If you'd prefer to speak to a member of the team on, please call us on: - Calling from within the UK: 0333 014 4512 - Calling from outside the UK: 0044 1604 210 845 Thank you for choosing Staysure and letting us protect you whilst you are on holiday. Staysure have my money - not ERV - and it is in Staysure's interest not to have their reputation affected by the off-handed and rude behavior of their underwriter. Have a fantastic holiday. display: block !important; Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. var STATIC_BASE = '//cdn1.editmysite.com/'; So you can be confident that youve got the right cover, thats tailored just for you. Then transferred again and was not listened to about what I wanted.i phoned again a while later and bought a single trip policy at a higher price that I was quoted first time. - Calling from outside the UK: 0044 1604 210 845 Have a fantastic holiday. This took 9 months to claim back!!! They take your money easily but getting help when you need it is a different story. We class a complaint as any expression of dissatisfaction whether written or verbal.. Lack of progression I would say but good vibes. Apparently, as my father was elderly and on medication for some long-standing but controlled conditions he was automatically not covered - even though there is no way to provide this information when buying the policy. Read employee reviews and ratings on Glassdoor to decide if Staysure is right for you. Your agent was fine, but your system baffles me. Companies can ask for reviews via automatic invitations. Thank you for your feedback. Staysure subsequenly were not so accomodating in swaping names, and told me i had to pay seperatly for new person despite me saying that i had no interest in claiming if i could do. Our training programme is open to anyone interested in developing their career and were sorry you felt unable to engage in this. . My sincere apologies for the frustration and inconvenience caused. Have a fantastic holiday. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) h2, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-long .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {font-style:normal !important;letter-spacing: 1px !important;} Good salary and get bonus if you are lucky, Hard to find a team leader to help you during the call even the customer escalate. Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. The process to get the policy on my smartphone is too convoluted - passwords etc. | Read 199,981-200,000 Reviews out of 200,383 . If you need to cancel your policy please click here. However, if you do need to claim as I did following the unexpected death of my father 3 days before my planned holiday, then that's where the customer service ends. Simple! We are so pleased to hear that you are happy with the service and our staff were so helpful and friendly.Thank you for choosing Staysure. Staysure are fine to deal with when you are buying the policy, and as long as you don't need to claim, things are great! Reviews from Staysure employees about working as a Customer Service Representative at Staysure. Learn more about Resolver Pro and how to claim your business. } Get started with your Free Employer Profile. The calls are non stop , its very busy and mentally exhausting . Sales Team 0800 054 2267 Opening times Customer Services 01604 552925 Opening times Be covered in minutes Get Quote My Staysure Travel Insurance Other Products Why Staysure Claims Lifestyle Help Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. Britannia House, Theres also so many things the training did not cover , the training shouldve been longer because there is a lot of information we need to know, longer working hour, monotony work, short holidays. achieve performance targets across their product portfolio. Please include your policy/quote number, as well as your contact details for us to respond to you as soon as possible. Dear Anne Parry,Thank you for your 5 star review. Staysure is the UK's leading insurance provider, and we pride ourselves on being able to provide travel insurance for anyone and everyone, particularly those with medical conditions, who want. What a get-out-of-jail clause that is! Dear Geoffrey Brooks,Thank you for your 5 star review. Stay sure have been helpful so far. Its quick, easy and totally free. var ASSETS_BASE = '//cdn2.editmysite.com/'; They have no intention of paying out any claimit's your fault unless you are prepared to spend 6 months+ to prove otherwise. As it only covered Europe and I am going to visit my daughter in Kenya I needed to have a new policy. TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026.
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