E\\y\F@B.THH!*o* 0.749023 g 0 { endstream endobj 193 0 obj <>/Subtype/Form/Type/XObject>>stream To request a transfer of cash value from one card to another, wait until you have received your Smart Pass Clipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. The Clipper program, as a matter of law and policy, does not disclose Clipper account information to someone who is not the registered cardholder, unless Clipper has the cardholder's authorization to do so. Then when you exit, Caltrains will tell you that you have a negative balance. If your card is registered, log in to your account to obtain a transaction history report for any card listed on your account or contact Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). Roadshow: Is defacing license plates to fool toll camera readers on the rise in Bay Area? 0 { endstream endobj 202 0 obj <>/Subtype/Form/Type/XObject>>stream You can do a lot of things with online account management: store your payment information, set up automatic reloading, report a lost or stolen card and get a replacement and balance restoration (for a $3 fee), and download transaction histories. Describe the situation, including your account information. I think you can add value as needed to exit a station, if your balance is insufficient for the journey. Will the toll lanes reduce traffic jams? endstream endobj 181 0 obj <>/Subtype/Form/Type/XObject>>stream With a one-time acquisition fee of $3.00 for a Clipper card, it pays for itself in just 3 roundtrips. Pay With EMC $15.29. /Tx BMC Clipper is the recommended fare payment method and offers ferry customers a discounted fare. Latest Clipper News Never miss Clipper news! For youth, seniors, people with disabilities and low-income adults. Any suggestions, or is this another way for a government-backed agency to abscond with my money? Skip the side navigation menu and go to the main content. 0.749023 g Im planning to take the BART train from Oakland Intl Airport station to 12th St Oakland City Center station. endstream endobj 172 0 obj <>/Subtype/Form/Type/XObject>>stream H*2T0T3415Rf& EMC f Clipper cards will hold a maximum of $300. Proper identification is not needed when purchasing a youth or senior/disabled ticket, but proper identification may need to be presented at the fare gate. EMC endstream endobj 186 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 209 0 obj <>/Subtype/Form/Type/XObject>>stream 0.749023 g HD 0UR K(EP%xg:#6(=VU-zTqwn?p If your card is registered, contact us so we can block your card from further use. 0.749023 g EMC Credit Card Type (check one): o MasterCard . 7) d"W0%Q T Tab will move on to the next part of the site rather than go through menu items. In that case, the card is ineligible for refunds, even if there was already value on the card or if you added personal funds separate from transit benefits. What a scam! endstream endobj 201 0 obj <>/Subtype/Form/Type/XObject>>stream According to Caltrain, failing to tag on and off could result in improper Clipper card readings, which could result in a Caltrain citation. *Note: The pilot Go Pass program for graduate students will be ending on December 31,2022. 0 S, endstream endobj 213 0 obj <>/Subtype/Form/Type/XObject>>stream EMC Skip top navigation. Tickets purchased with a credit card (there will be a small c on these near the magnetic stripe) will be credited back to the credit card which was used to purchase the ticket. Q: I have a similar issue where several hundred dollars in my Clipper account no longer shows online. No service to Chase Center atthis time,stay tuned for updates. endstream endobj 185 0 obj <>/Subtype/Form/Type/XObject>>stream If the balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee.". 0.749023 g Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. Authentic RAW Classic King Size Pre-Rolled Cones 100 Pack & Free Clipper Lighter. Sign up for email alerts here >, *Visit the Angel Island page for ticketing options and FAQs.. If your Clipper card has been loaded through a transit benefit program, the transit value is ineligible for a . EMC . If you ever lose your card, well replace it and restore your value for a $3 fee. Paper tickets balances cannot be transferred onto a Clipper card. Clipper is reusable and long-lasting, unlike paper tickets that get worn and tattered. EMC Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. Clipper is the all-in-one transit card used for contactless fare payments throughout the San Francisco Bay Area. To request a transfer of cash value from one card to another, wait until you have received your Smart PassClipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. You can have multiple adult cards associated with a single account. You can manage that account online using the same credit card that you use for any other Clipper cards; however, you will have to use a separate login to access the account. Prior to that he was an assistant sports editor at the paper from 1984-1987. Each youth, senior and RTC card is automatically registered by the Clipper Customer Service Center and therefore has its own account. But nobody did. If this happens at any time, please call Clipper at 877.878.8883 for a refund. At your request, we can mail you a new card with your balance restored, typically within 2 business days. Key Clipper information translated to Spanish. If your card is registered, contact us so we can block your card from further use. A: Many others are praying, as well. endstream endobj 215 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 221 0 obj <>/Subtype/Form/Type/XObject>>stream Vouchers from other operators and tour/sightseeing companies are NOT acceptable on Golden Gate Ferry. The Go Pass is valid for thecalendar year: from January 1through December31. You wrote about Clipper freezing accounts. This can be more convenient and less expensive than buying a one-way or day-pass ticket at a station ticket machine. It can hold all transit passes, such as the SF University Pass for Muni, Higher Ed discount product for BART, Way2Go Pass for SanTrams or other products for all major Bay Area transit systems. Each passenger needs his/her own ticket and/or Clipper account (card or mobile app). If youre not paying with Clipper, please see an attendant for information about ticket purchase. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal . Go Passes are non-transferable and must be loaded onto a Clipper card belonging to the eligible commuter requesting the Go Pass. Minimum monthly payments are required. How can I cancel my card and get a refund? All rights reserved. 0 0 10.146 10.364 re If you ever lose your card, well replace it and restore your value for a $3 fee. Opens in new window. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. H*2T0T3415Rf& BART Customer Serviceis available to help riders with inquiries over the phone at (510)464-7133or in person atLake Merritt Station (concourse level). /Tx BMC endstream endobj 211 0 obj <>/Subtype/Form/Type/XObject>>stream And my Oyster card. You also would need to contact Stanford Transportation to request that your Go and/or Smart Pass be deactivated and new pass(es) loaded. HD 0UR K(EP%xg:#6(=VU-zTqwn?p https://sf.streetsblog.org/2010/11/09/clipper-cards-dirty-little-secre-hint-it-can-go-negative/. /Tx BMC 0 { endstream endobj 199 0 obj <>/Subtype/Form/Type/XObject>>stream If the value of the order causes the value of the card to exceed $300, the order may not load and you may lose the subsidy, if applicable. https://www.caltrain.com/fares/how-buy/clipperr/clipper-caltrain-faq. We cannot give refunds for partially used passes or tickets. Min of $5. EMC Roadshow. /Tx BMC Please feel free to visit the Clipper FAQ page or contact us at commuteclub@stanford.edu. Subject . These passes are valid only for the eligible university/hospital employee, student, or postdoc to whom they are issued. What can I do with an online Clipper account? However, employees can save on out-of-pocket costs for transit fares through our pre-tax payroll deduction program. https://www.bart.gov/sites/default/files/docs/Clipper%20FAQ%20updated_1.pdf. In that case, the card is ineligible for refunds, even if there was already value on the card or if you added personal funds separate from transit benefits. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. I dont think you can get back the basic Suica fee either. This is the version of our website addressed to speakers of English in the United States. For faster replacement, you also can pick up your replacement card at an in-person service location. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Call the Clipper Customer Service Center at 877-878-8883 and use the automated phone service to hear your balance and your last 10 transactions. Go Pass users should be aware that Caltrain requires you to tag on before and tag off after each ride in order to have a valid fare. I havent needed to use it in that time. Refunds are subject to the fees in Section 10. EMC /Tx BMC Stanford affiliates who are caught transferring their Go and/or Smart Pass and individuals who accept a Go and/or Smart Pass that was not issued to them, will face confiscation and potential fines up to $400. If do not tag on and/or off, you will be subject to citation. Learn more about resolving a block due to failed Auto-Reload payment, Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or. Phone. Answer 1 of 2: I'm planning to take the BART train from Oakland Int'l Airport station to 12th St Oakland City Center station. endstream endobj 176 0 obj <>/Subtype/Form/Type/XObject>>stream Refunds are subject to the fees in Section 10. Less than a cup of coffee. Clipper START cards provide a 50% discount on most Golden Gate bus and ferry rides for eligible low-income adults. https://docs.clippercard.com/brochures/en/clipper_cancellationform_120213.pdf. A: Fire off an e-mail to clipper@bayareametro.gov. endstream endobj startxref 0 %%EOF 332 0 obj <>stream If you purchased your Clipper card from a retail location, confirm that the provider activated the card. Then throw your Clipper card away knowing that your negative balance is more than $3 so you got your $$ back and then some. Registering your card protects your card balance and allows you to set up an online account. endstream endobj 180 0 obj <>/Subtype/Form/Type/XObject>>stream 2020, Metropolitan Transportation Commission. A reader in a prior column thought $300 had disappeared from an account. /Tx BMC Directions to Zide needed from Union Square. endstream endobj 171 0 obj <>/Subtype/Form/Type/XObject>>stream Q: Your column about problems with Clipper cards alarmed me, so I checked the three accounts I have to see if values that existed when the pandemic began almost two years ago are still there. HD 0UR K(EP%xg:#6(=VU-zTqwn?p endstream endobj 187 0 obj <>/Subtype/Form/Type/XObject>>stream /Tx BMC Learn more about our privacy policy. You can also use Clippers automated phone service to hear your recent transactions or have a list sent to the email address in your account. And Orca card. Learn more about Clipper on your phone. 0 0 10.146 10.364 re E\i\\ Get next-day replacement and balance restoration for a lost or stolen registered Clipper card (you must call Clipper Customer Service at 877-878-8883 a day in advance to have your old card blocked). Refunds are subject to the fees in Section 10. 0 { endstream endobj 196 0 obj <>/Subtype/Form/Type/XObject>>stream Monthly passes and multi-ride tickets, including the VTA Smart Pass, cannot be transferred. It is not available to students or postdoctoral scholars at this time. No service to Chase Center atthis time,stay tuned for updates. There is a $5 fee for this service. Stanford, California 94305. In the meantime, you must purchase a ticket because valid fare is required before boarding; otherwise, you will be subject to citation for fare evasion. Choose to stay logged in or to log out. -=9&_j?N3?vjUaFXpJ| He started his journalism career as a sports editor in Iowa in 1975. Paper Tickets Pay With H*2T0T3415Rf& If you are eligible for the VTA Smart Pass and have (or would like) a Smart Pass Clipper card, we encourage you to use the same Clipper card for both passes. Be sure to review the paper ticket fare chart at the station. There is no replacement fee for lost or stolen Go Passes. To find out more information about replacing an RTC card, please visit 511.org.Opens in new window. endstream endobj 195 0 obj <>/Subtype/Form/Type/XObject>>stream If a Caltrain patron is contacted onboard the train without valid fare, Caltrain Fare Enforcement Agents or San Mateo County Sheriffs Office Deputies will scan/photograph their ID to issue a Notice of Violation for fare evasion. Eventually, we got the refund. You can also use Clippers automated phone service to hear your recent transactions or have a list sent to the email address in your account. Registered cardholders can complete and sign a form authorizing another individual to act on behalf of the cardholder. f EMC Orders will not load if your Clipper card balance is negative.
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