service cloud specialist superbadge challenge 2

I have logged in as Ada can see everything selecting an article with question and answer field but keeps providing me the error "We can't find that Case Agents have access to Knowledge. Someone was telling me that the visualforce template has the {!recipient.name} field but that template wasn't available for the action. Also when i click on Overflow Assignee no records found window pop up. I originally created the Cloud Team Billing Support profile first, then cloned it (using the clone button on the Billing profile page) to create the Cloud Team Technical Support profile. I got the same error and for me changing the Record type to "Cloud Technical Team Lifecycle" instead of "Cloud Technical Team" fixed this error message! Please add the Email quick action in the page layout for lightning experience in case you dont find it on the feed and let us know if you are still seeing this issue.Thanks,Praveen, The response from Salesforce support was good. A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. You, my amazing reader, get more than tips for a Salesforce Superbadge. I ran into same issue and I was able to resolve this issue by switching the trailhead playgrounds back and forth. Reports Accounts by Market To create the "Market" row grouping, use a bucket field. I set up the Advanced Cases and Basic Cases Routing Configurations for Omni Channel, and gave advanced cases a routing priority of 1 and the basic cases a priorty of 2. however it seems that whatever is the second priority the challenge cant find. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. Please help me to resolve, Hi,I want to know the resolution for Service cloud specialist badge challenge 7.everything looks fine in my account but not able to pass the challenge due to some grouping issue. Hi I am getting the below error. The next requirement is to enable a specific feature that enables the pushing of cases to a user based on availability. Use the search o. Hello! That is frustrating! "I have created the Entitlement Process named "Cirrus Support Process" twice now. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. Sign in Essentially, a superbadge is a digital expression of your expertise in certain fields of Salesforce Stack Exchange. Ensure you set up the routing for Advanced Cases properly.I configured both Advanced and Basic Case Configurations But still getting same Error. I have all the Data Categories entered correctly (and have reset each page several times) and yet it still gives me this error:Challenge Not yet complete here's what's wrong:We can't find a data category called 'Reimbursements and Payments Topics'. to your account. Make sure that the correct date range is selected. For the final part of Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support . "Wrong Queue" is not a queue. Making dinner for Mom! I've attempted to use the change case status (quick action) and the status update (mobile & lightning action). baby samanwaya 8:57 PM (3 minutes ago)to rebecca Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. I keep getting this message on step 3:Challenge Not yet complete here's what's wrong:We can't find the Entitlements Tab on the Console. Enter the billing service credentials in the custom setting. for Challenge 7. Please help me.Thanks,Vinay Manduva, Techforce services is a Salesforce Consulting Services in Australia Specialising in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core.Salesforce Data Analytics let us help you become a data driven organisation and ensure your data is working hard for your business This includes implementiSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce DevOps partnersSalesforce DevOpsManaged project services, Techforce services is a Salesforce Consulting Services in Australia Specializing in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in Australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core. Right now he' taking a nap.so I'm off to edit some reports! I'll take a look as soon as Trailhead is back up! Instead, I'll share my favorite Saturday new thing- walking to the coffee shop for a sprinkle, You're on your own to create a report and a dashboard.I am going to go take a nap. but i don't know what is next step? Look at the page layout again- there is another item you will need to add. My brother has started to play with me! I'd just give it 24 hours then recheck the challenge. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Not sure what needs to be done, any help..? #sellingwithsalescloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https:. Change the labels for Standard Objects and Fields in Salesforce Go to Setup -> Customize -> Tab Names and Labels -> Rename Tabs and Labels. Thanks @ Tarik, the directions states to create two roles, which I did. No. Hello Trailhead Baby, thank you for all your replies.I am interested in what profile you cloned for this one. Usually this is due to some pre-existing configuration or code in the challenge Org. Has any code been used with your org? I had enabled 'Email-to-Case' in my because of which, I am getting the following error while trying to complete the challenge. Good to hear!!! It was an interesting project, and I wanted to share some lessons learned from . Please ignore my comment, I was on the wrong Trailhead Playground when checking the challenge HAHAHA. *must be completed in lightning experience*1. Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. []Safari Rated Accounts by State The record count for state and account rating are automatically added. The challenge says "add the option for agents to compose emails within the console while looking at a case". Once this was done, I passed the 3rd challenge section. Empty the recycling bin. This kind of information is very useful, but I liked this article very much, if you also want some new information related to Covid 19, then you can visit here.1. Change the labels for Case and Product To Maintenance Request and Equipment respectively. Hello. This is my journey- a normal kid by day- a Trailhead explorer by night. Ensure a High Priority Task is created for the case owner to contact the customer.Please do the needful. You should be prepared for a heavily scenario . Its awesome once its all working. . :), I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. Challenge 5 error : We can't find a field called 'Question Long Text Area'. Thanks so much for responding. I even tried to create a new playground and start over (that only made things wose). Review the steps to create the 'Cloud Team Billing Support' profile.I deleted and recreated the profile number of times. I have used knowledge 1000 times and have never had anything like this. here is the complete guide for designers that will increase your knowledge. Coild you please help me out? R&D, A project with Daddy: My favorite daily process! Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.- I used the preexisting standard field but I didn't see any missing stage values- I did NOT rename the field name (is that the problem? 79, Section 3, New Taipei Blvd., Xinzhuang District, New Taipei City, Taiwan, 242032 +886 2 8522 9980. Thank you! Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! If you need more help, leave a comment! Hi I am at challenge 1. and I get the below errorChallenge Not yet complete here's what's wrong: We can't find the 'Cloud Team Billing Support' profile. You may find it easier to set this up using the Set Up Knowledge setup flow, Create your article (I found that my custom fields were already there, which helped), Youll need to make changes to your Case Lightning page and actual record page to complete this part , The first requirement smacked of full automation bear in mind to stay modern in your approach, I had to put {!recipient.name} in my email template for it to work it fusses over fields. Is there an "email template" in the "email template" object? !Challenge Not yet complete here's what's wrong:We can't find that Low Priority Cases have been assigned to the 'Basic Case Organizer' queue. Any hlp? For example, Basic vs Premier support. Just finished my Superbadge # 5: Selling with Sales Cloud Specialist :-) | 15 comments on LinkedIn It should be put in the activity bar (along with email/call,etc), and you can manipulate these items with a macro. The Cloud Technical team page layout (and all other page layouts) has knowledge sidebar enabled and I can see the knowledge bar in the console.Any idea of where to look next?Thank you! You will need it. Review the steps to create the 'Cloud Technical Team Support Process'. He laughs when I poke his nose and tries to take toys out of my hand. Configure a named credential and remote site according to the specifications outlined in the business requirements. I used a new trailhead playground created exclusively for the service cloud badge. The free lemonade offer worked! There are a few steps to this oneso if you've done all of these things and are still having trouble, I'm happy to take a look at screenshots. I am glad that you figured it out. Ensure the Macro uses the Cloudy Weather reusable email for the subject and body." I don't know what else to try. Did it help? I didn't have enough licenses in the playground to activate Ada Ok. Let's back up a little bit. A Support Process and the page layout are two unique things. Thanks a lot because I asked SF support and got this answer which did not help me much. The first think I would try is to create a case with an email address that is yours then run the macro to make sure that you get the email. (Hint- search in setup for "support process". The macro itself is working fine. The demand for UI/UX design implementation is continuing to grow. Apply for Compute Sales Specialist job with Lychee shadow in Taipei, Taipei City, 11568. I have to double check the directions, but I believe that you just have to add a few values. Is knowledge.* On the lightning page layout? My error message is "Challenge Not yet complete here's what's wrong: We can't find the Cirrus Support Process. Reports Accounts by Market To create the "Market" row grouping, use a bucket field. @adityavarma chekuri try to name the support process only "Cloud Technical Team". Review the steps to rename the console to 'Cloud Support Service Console'. Chatter feed and publisher action for email is there, i just tried to add my own email and run the macro and even tho it says it is successful, I am not actually getting the email. Ensure Milestones are configured properly for High Priority Cases. I am right now @ step 6. hope to finish the superbadge now soon.!!! Make sure that the correct date range is selected. Any help! If yes, this was created in the wrong place. No. Or "on demand email to case". advanced apex specialist superbadge solution. this blog is beneficial and great information to share with us. Please post some details of what you have. hours of inactivity vs hours of being created. Ensure Agents have access to Knowledge when viewing a Case. I'm STILL hacking away at this error message. not sure how to troubleshoot this tho..@_@, hmmm! A quick look through this module will likely be very helpful:https://trailhead.salesforce.com/en/a-processsupport/create-support-processes. At last count, there are 81 Salesforce Trailhead projects for developers. thanks a bunch. Tried giving access only to the relevant objects, but still getting this error message, becoming a real nightmare for mewould really appreciate some help here, its becoming really frustrating :) Thank you very much ! But I didn't complete it. Ensure you select the correct Chart format." I'm working on the Service Cloud super badge and the error below is driving me nuts! Ensure the Customer Contact can be tracked on Cases. And of course, I just tested the challenge 4 again and I passed! Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. I am not sure what I'm doing wrong? If you are still stuck after that, leave a comment with some more details and I'll take a look. "my report is looking all correct. 43 are for Admins. Drag the Milestones object from the left bar of the lighting app editor anywhere on the page.5. This is really a tricky one. Modified 2 years, 1 month ago. (jealous? I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. Hope this solves it for you too. I ran into the same issue. I am able to add the automated email action, but for some reason, cannot add the instruction for updating the case status. "Please help to resolve this. I am unable to rename the "Service" console , I receive this message when selecting Edit. http://www.alwaysablezard.com/salesforce/tips-for-passing-the-service-cloud-specialist-superbadge/, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. Ensure you group report results correctly. " Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. Processes. I'd do a quick google search on Salesforce Macros- It's a point and click process. "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Hello, I passed the first challenge but i still have a question. Thank you sooo much, you were right! I am not sure whether its correct or not. I am getting this below error. Hello,I'm stuck on Challenge 4 with the error:"Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Take a break, grab a snack, and watch this video. I started the whole of the following steps in this section with the objective of creating a macro. Rated Accounts by State The record count for state and account rating are automatically added. Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. Hi All,I am currently stuck at challenge 4. I accidentally made it a matrix, however, no matter how many times I saved and ran it, Lightning reverted it back to my original matrix report, so I had to start afresh (deleted it, switched to Classic, emptied the Recycle Binetcurgh), I just filled my dashboard with a single chart and it seemed ok. Appreciate any help. Or rename a standard one? Anyone have any idea? Even though I created the Case Assignment Rules to achieve this I am getting the below error, please help !!! Hi,I have some issues realted to the step 4 (Configure case routing), the error message is : Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. (It's an easy thing to overlook) If yes, I'd like to hear a few more details about your process. If you haven't taken the Onmi Channel module yet, now is a good time! Thanks. hey,yes it was, i figured out after you replied. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. I have created also both categories. Knowledge Basics for Lightning Experience. Trying new things- my baby brother practiced crawling through a tunnel. Most of the errors that I encountered are of the silly type- aka- If you don't activate an assignment rule, it is not going to work! i could pass the challenge, so great to have some experts available like you! Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. An action can be added to the page layout. I have sent screen shot of my report to rebecca@capstorm.com . I usually visit your website and I always learn something new from here. Service Cloud Specialist Superbadge. Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? The free lemonade offer worked! Back to the superbadge. Read this article- It should answer your question: https://help.salesforce.com/articleView?id=customizesupport_ondemand_email_to_case.htm&type=5If not, leave some details on your setup of email-to-case. Review the steps to ensure you create the Case Page Layout for the Cloud Technical TeamPage layout is created with name : Cloud Technical Team - not working Cloud_Technical_Team - not working tried so many times but still showing same error.Can you please help me on this. Still stuck? However, if you are admining a Service Cloud setup then I highly recommend going through the Superbadge, especially if you are moving over to Lightning as this takes you through the features from the Lightning perspective. Not sure what I'm missing here, Help is much appreciated, My error message: We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team LifecycleGetting this error can anyone please help. Youll need to enable this whole feature before you start I wont give away what its called! Hotel in Taipei | Hyatt Place New Taipei City Xinzhuang. "Not able to figure out what is wrong here. Something that helped was saving the report frequently. Does somebody have a thought? I would also like to contribute in your knowledge by providing you wonderful information on top 10 UI/UX trends in 2022 . Thanks for getting back to me. Module. If you have renamed the standard console, I would check the API name.. Hi Trailhead Baby, I rename the console service and got the same error, one help. Click on the category and note the "group unique name" - verify that it is Billing_Topics. Ensure the Case Reason and Type Analysis report format is SUMMARY. Ensure Agents have access to Knowledge when viewing a Case." Thanks! 3. Service Cloud Specialist Superbadge Challenge 2 Question. Amazing perception you've got on this, it`s pleasant to discover a internet site that information a lot statistics approximately exclusive artists please checkout my post complete home care. What can I attach to help diagnose what I am still missing? In fact, you need to have better coding style to pass the challenges. error, has anyone found any way around this? Unfortunately, the more I mess with it - it feels like I'm hosing my trailhead org. I have the same problem and my Entitlement Process is already active :(. He laughs when I poke his nose and tries to take toys out of my hand. Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. Also, in Email-to-Case Settings, I do have 'Enable On-Demand Service' ticked. Hello, I am also stuck with the same situation as Anonymous May 31, 2019 at 12:12 AMHi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. Superbadges are specifically made to reflect real-world, hands-on challenges, and prepare you to use your skills for clients and businesses requiring unique and . Ensure your Dashboard component Header and Title are correct.I'm pretty sure my Dashboard and Report have correct header/title/subtitle, any idea what (obvious?) This comment has been removed by the author. Confused? I had to do a quick refreher on this topic mid-superbadge. !I have the same error in challenge 2I am standing in this error for a long timeThe name in my Case page layout is 'Cloud Technical Team' but not runs. Two things try a different merge field for the name. And it's a little trickybut you can find out if you google it:). How would you enable people to select cases from an organised list? I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. Any ideas that can help me? But I have created this Data Category, so I'm not sure what the issue is. And what was your response to this issue, i'm in the same trouble Joy, would you mind sharing? I was very impressed by this post, this site has always been pleasant news. If you've been introduced to the world of Salesforce, you might have heard of a little thing called a superbadge. I add wrong queue to Presence Statuses but I still have the same issue. Have a question about this project? hmmmm I think I just had to drag the filed onto the layout. Well occasionally send you account related emails. (I made a custom button as well for this one.). By clicking Sign up for GitHub, you agree to our terms of service and Search for an answer or ask a question of the zone or Customer Support. Luckily, the macros module was very fresh in my mind. I have named and renamed it (Over and over and over). I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. I found it helpful to take a separate notebook and write down the steps that I would need for each challenge step - for example - My rough notes for challenge 1: Create 2 profiles. Found my mistake (apart from taking it too literally). Any clues as to what I might be missing? I have finally managed to get through this stage. on Challenge 4 of the Service Cloud Specialist and I am going around in circles :(I have: 1: . Gosh how frustrating! I have cloned the Salesforce "Standard Platform user" profie!Is it correct? If the answer is a dev org and you are still on step 1 or 2 of the challenge, I would just start over in a playground. Ok. Let's go to the App Manager- Share exactly what the App Name and Developer Name are. I really learned a lot here. Thanks, the mistake was that it was not Cloud but Cloudy :(, Woohoo! Problem is however that the macro works fine: it sends out the correct mail template to the case contact person. Thank you for your time and response. Thanks for your advice and help. 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I'm sure it's something little! Thanks a lot in advance. We can't find a field called 'Question Long Text Area'. Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? I am getting mad over this error now. Have you set up the "wrong queue" status?Reference this module--> https://trailhead.salesforce.com/content/learn/modules/service_omnichannel/service_omnichannel_customization. Ensure you set up the routing for Advanced Cases properly. Hi Trailhead Baby, I'm losing my mind here. +12,700 Points +300 points. This is a fun challenge - if you are, like me, a total Service Cloud novice. Finally I have enabled only: Enable email-to-case, Enable html email, Set Case source to Email, Enable On-demand Service (over email: Bounce and unauthorized sender action : discard message). please help. Could you share some details of what you have? Review the steps to rename the console to 'Cloud Support Service Console'. My problem was that I had 2 users with the same name: Ada Balewa. Checkboxes: Missing 3 that should be checked. Getting the error messageChallenge Not yet complete here's what's wrong: We can't find the status 'Wrong Queue'. Hi there, thank you in advance for your time, very kind of you.I am stuck on Challenge 4 - Routing Case Traffic and the error message I am receiving is:Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall.I have 2 Routing Configurations: Advanced Cases with: 'Routing Priority' of 1, 'Routing Model' of Least Active and 'Units of Capacity' of 2.00 - with a 'Related Queue' of 'Advanced Case Organizer'Basic Cases with 'Routing Priority' of 2, 'Routing Model' of Least Active and 'Units of Capacity' of 1.00 - with a 'Related Queue' of 'Basic Case Organizer'.Also;'Email-to-Case' is enabled and has a Routing Address.I have a 'Service Channel' called 'Stormy Cases' (Case object).I also completed the Trail: 'Omni-Channel for Lightning Experience' but obviously I didn't fully understand it :(Thanks again for your time. I hope to inspire all of the worlds trailblazers to learn, grow, and experience! Thanks for the help! Below are tips and gotchas for each report / dashboard. Ensure the Customer Contact can be tracked on Cases.Current SetupAssignment: Checking for below:1 (Case: Status EQUALS New) AND (Case: Priority EQUALS High) Assign toAdvanced Case Organizer2( Case: Priority EQUAL SLow) AND (Case: Status EQUALS New) Assign toBasic Case OrganizerPre-Defined Teams named "Cloudy Support Team"Case Team Roles 1: "Customer Case team" Access "read" ONLYCase Team Roles 2: "Support Lead Role" Access "read/write", My assignment is a tiny bit different (Equals High or "Not equal to High")Role names are also different- definitely schematics, but "Customer Contact" and "Support Lead", Thank you for sharing the information here. Good! I have enabled the knowledge user check box in the user profile. You have to make the article "Linking SP-100 to SP-200" visible to everyone. I feel I can very confidently now teach people about Service Cloud productivity in Lightning and now also have some practical experience in setting up Omnichannel! can you please suggest something? @MM - thanks for your time. Viewed 13k times 0 I have tried to find the answers in the Community but am still struggling. I have tried a thousand times with all variationsand the same error keeps coming up. You can contact IBM Computer support helpline number to get fixed the driver installation, driver setup support by calling IBM Service Number. Did you verify that the action is on the page layout Salesforce Mobile and Lightning Experience Actions. If you are familiar with report and dashboards, this challenge should only take 30 or so minutes to complete. Couldn't figure out where I go wrong.. What profile did you clone to create Cloud Team Billing Support? When it works it plays a sound to tell you that a case has been assigned to you. However I successfully created this console in my playground.Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. I learned so much doing it. Are you using a Dev org or a playground generate from Trailhead? Open a Case in the service console.2. High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. Nice and informative blog! I have created data categories and Subcategories and have activated.But have issue with the above error. Case organizers think about the language. Review the steps to create the 'Cloud Technical Team Support Process'.". When I made mistakes, I simply reverted to the last saved version. Error: "We can't find the Entitlement Name in the System Administrator Profile. Complete these modules to unlock and complete the Service Cloud Specialist Superbadge. I am having trouble with step 4. This thing is just hosed and I'm only on #2.

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